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Why did I buy this? Purchase regret and repeat purchase intentions: A model and empirical application

  • Muhammad Arslan Sarwar
  • , Zainudin Awang
  • , Muhammad Danish Habib
  • , Jawaria Nasir
  • , Muzzammil Hussain*
  • *Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

24 Scopus citations

Abstract

This study investigates consumer repurchase behavior and purchases regret in the context of a Steadily Increasing Discount (SID) strategy. A quantitative research approach based on a full-scaled administrative survey is adopted in the framework of the regret theory. Mall intercept technique is used to collect the cross-sectional data from respondents. To establish the proposed relational paths, structural equation modeling is applied. The findings of the study suggest that confirmation, price consciousness, and alternative attractiveness have a substantially negative impact on repurchase intention whereas the positive impact on purchase regret is also evident. Furthermore, purchase regret harms repurchase intentions. Moreover, the findings have robust policy implications in the context of corporations offering SID after the economic crisis in developing countries.

Original languageEnglish
Article numbere2357
JournalJournal of Public Affairs
Volume22
Issue number1
DOIs
StatePublished - Feb 2022
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2020 John Wiley & Sons Ltd

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

  1. SDG 1 - No Poverty
    SDG 1 No Poverty

ASJC Scopus subject areas

  • Public Administration
  • Political Science and International Relations

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