Web site assessment in the airline industry: An empirical study of GCC airline companies

Saleh Alwahaishi; Václav Snášel; Amine Nehari-Talet

doi:10.1109/ICADIWT.2009.5273863

Web site assessment in the airline industry: An empirical study of GCC airline companies

Saleh Alwahaishi^*, Václav Snášel, Amine Nehari-Talet

^*Corresponding author for this work

Department of Information Systems and Operations Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

8 Scopus citations

Abstract

Due to the internet and E-commerce booming, many airline companies are attempting to stimulate customers to shift from traditional distribution channels to online channels. Therefore, Web site quality is now considered a critical factor in attracting customers' attention and build loyalty. This paper proposes an Airline Website Assessment Index (AWAI) - an index that assesses the website's in four distinct areas transactional content, informational content, website design, and passenger enjoyment support. The AWAI scoring mechanism is explained and the index was applied on the top seven airline companies in the Arabian Gulf Cooperation Council (GCC) Countries. Finally, conclusions and implications derived from this study are presented. This paper would be of a great help when Airlines' websites need to be evaluated or ranked.

Original language	English
Title of host publication	2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009
Pages	193-198
Number of pages	6
DOIs	https://doi.org/10.1109/ICADIWT.2009.5273863
State	Published - 2009

Publication series

Name	2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009

ASJC Scopus subject areas

Artificial Intelligence
Computational Theory and Mathematics
Computer Science Applications
Software

Access to Document

10.1109/ICADIWT.2009.5273863

Cite this

Alwahaishi, S., Snášel, V., & Nehari-Talet, A. (2009). Web site assessment in the airline industry: An empirical study of GCC airline companies. In 2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009 (pp. 193-198). Article 5273863 (2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009). https://doi.org/10.1109/ICADIWT.2009.5273863

Alwahaishi, Saleh ; Snášel, Václav ; Nehari-Talet, Amine. / Web site assessment in the airline industry : An empirical study of GCC airline companies. 2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009. 2009. pp. 193-198 (2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009).

@inproceedings{c2997b892e2a4348aa2892367a5a8baf,

title = "Web site assessment in the airline industry: An empirical study of GCC airline companies",

abstract = "Due to the internet and E-commerce booming, many airline companies are attempting to stimulate customers to shift from traditional distribution channels to online channels. Therefore, Web site quality is now considered a critical factor in attracting customers' attention and build loyalty. This paper proposes an Airline Website Assessment Index (AWAI) - an index that assesses the website's in four distinct areas transactional content, informational content, website design, and passenger enjoyment support. The AWAI scoring mechanism is explained and the index was applied on the top seven airline companies in the Arabian Gulf Cooperation Council (GCC) Countries. Finally, conclusions and implications derived from this study are presented. This paper would be of a great help when Airlines' websites need to be evaluated or ranked.",

author = "Saleh Alwahaishi and V{\'a}clav Sn{\'a}{\v s}el and Amine Nehari-Talet",

year = "2009",

doi = "10.1109/ICADIWT.2009.5273863",

language = "English",

isbn = "9781424444571",

series = "2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009",

pages = "193--198",

booktitle = "2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009",

}

Alwahaishi, S, Snášel, V & Nehari-Talet, A 2009, Web site assessment in the airline industry: An empirical study of GCC airline companies. in 2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009., 5273863, 2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009, pp. 193-198. https://doi.org/10.1109/ICADIWT.2009.5273863

Web site assessment in the airline industry: An empirical study of GCC airline companies. / Alwahaishi, Saleh; Snášel, Václav; Nehari-Talet, Amine.
2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009. 2009. p. 193-198 5273863 (2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Web site assessment in the airline industry

T2 - An empirical study of GCC airline companies

AU - Alwahaishi, Saleh

AU - Snášel, Václav

AU - Nehari-Talet, Amine

PY - 2009

Y1 - 2009

N2 - Due to the internet and E-commerce booming, many airline companies are attempting to stimulate customers to shift from traditional distribution channels to online channels. Therefore, Web site quality is now considered a critical factor in attracting customers' attention and build loyalty. This paper proposes an Airline Website Assessment Index (AWAI) - an index that assesses the website's in four distinct areas transactional content, informational content, website design, and passenger enjoyment support. The AWAI scoring mechanism is explained and the index was applied on the top seven airline companies in the Arabian Gulf Cooperation Council (GCC) Countries. Finally, conclusions and implications derived from this study are presented. This paper would be of a great help when Airlines' websites need to be evaluated or ranked.

AB - Due to the internet and E-commerce booming, many airline companies are attempting to stimulate customers to shift from traditional distribution channels to online channels. Therefore, Web site quality is now considered a critical factor in attracting customers' attention and build loyalty. This paper proposes an Airline Website Assessment Index (AWAI) - an index that assesses the website's in four distinct areas transactional content, informational content, website design, and passenger enjoyment support. The AWAI scoring mechanism is explained and the index was applied on the top seven airline companies in the Arabian Gulf Cooperation Council (GCC) Countries. Finally, conclusions and implications derived from this study are presented. This paper would be of a great help when Airlines' websites need to be evaluated or ranked.

UR - http://www.scopus.com/inward/record.url?scp=71449107243&partnerID=8YFLogxK

U2 - 10.1109/ICADIWT.2009.5273863

DO - 10.1109/ICADIWT.2009.5273863

M3 - Conference contribution

AN - SCOPUS:71449107243

SN - 9781424444571

T3 - 2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009

SP - 193

EP - 198

BT - 2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009

ER -

Alwahaishi S, Snášel V, Nehari-Talet A. Web site assessment in the airline industry: An empirical study of GCC airline companies. In 2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009. 2009. p. 193-198. 5273863. (2nd International Conference on the Applications of Digital Information and Web Technologies, ICADIWT 2009). doi: 10.1109/ICADIWT.2009.5273863

Web site assessment in the airline industry: An empirical study of GCC airline companies

Abstract

Publication series

ASJC Scopus subject areas

Access to Document

Fingerprint

Cite this