Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis

Parul Gupta; Apeksha Hooda; Anand Jeyaraj; Jonathan J.M. Seddon; Yogesh K. Dwivedi

doi:10.1007/s10796-024-10497-8

Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis

Parul Gupta
, Apeksha Hooda
, Anand Jeyaraj^*
, Jonathan J.M. Seddon
, Yogesh K. Dwivedi

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

19 Scopus citations

Abstract

Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.

Original language	English
Pages (from-to)	1089-1105
Number of pages	17
Journal	Information Systems Frontiers
Volume	27
Issue number	3
DOIs	https://doi.org/10.1007/s10796-024-10497-8
State	Published - Jun 2025
Externally published	Yes

Bibliographical note

Publisher Copyright:
© The Author(s) 2024.

Keywords

E-government Trust
Perceived Privacy and Security
Perceived risk
Trust in Government
Trust in Internet

ASJC Scopus subject areas

Theoretical Computer Science
Software
Information Systems
Computer Networks and Communications

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1007/s10796-024-10497-8

Cite this

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abstract = "Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users{\textquoteright} behavioral intention to use e-government. The findings bear significant theoretical and practical implications.",

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AU - Hooda, Apeksha

AU - Jeyaraj, Anand

AU - Seddon, Jonathan J.M.

AU - Dwivedi, Yogesh K.

N1 - Publisher Copyright: © The Author(s) 2024.

PY - 2025/6

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N2 - Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.

AB - Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.

KW - E-government Trust

KW - Perceived Privacy and Security

KW - Perceived risk

KW - Trust in Government

KW - Trust in Internet

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ER -

Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

UN SDGs

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