Transforming Urban Environments: Understanding the Social Implications of Metrobus (MBS) Service Development in Lahore, Pakistan

This research investigates how the Lahore Metrobus system (MBS) influences perceptions of urban space quality through the lens of urban design and transport infrastructure. Lahore is undergoing significant urban changes with the introduction of a newly constructed mass transit system, which thus necessitates a joint development strategy to preserve its cultural heritage. Recent evolutions in transport planning has heightened the interest in analyzing the way mobility factors affect the perceptions of a place’s quality. The gap in previous work lies in the limited focus on qualitative, human-centered perspectives regarding the impacts of public projects like the MBS on urban space quality. This study uniquely fills this void by examining the influence of the MBS on people’s lives and the quality of urban spaces. Comparing pre- and post-Metrobus scenarios, along with questionnaire surveys of riders and shopkeepers, exposes the neglect of the social image during design and construction. The system was implemented with a focus solely on hard, core infrastructure, thereby neglecting soft components such as area development, social and cultural value, and human-centered design. The government should unite transport agencies, stakeholders, and the public to craft a joint policy for enhancing revenue, ridership, and fostering transit-oriented development (TOD). Research findings will help in achieving social and cultural sustainability for upcoming transport lines in Pakistan, as well as directions for other developing nations looking to implement mass transit networks.