Toward Emotion-Oriented Requirements Engineering: A Case Study of a Virtual Clinics Application

Mashail N. Alkhomsan, Malak Baslyman, Mohammad Alshayeb

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

6 Scopus citations

Abstract

With the evolution of developing software systems serving a wide range of purposes, more requirements emerged to build competitive and widely accepted software. Taking into account intended users' emotions when using a system can reveal new requirements for that system, which can lead to a better user experience, hence, more acceptable and enhanced systems. In this paper, we investigate the potential for eliciting and modeling emotional requirements in developing software systems. Interviews and Think-aloud protocol were used to elicit emotional requirements, and Goal-oriented modeling was used to model emotional requirements in relation to other requirements. This paper illustrates the proposed approach through a case study on a virtual clinic feature in a healthcare application. The results of the case study indicate that failure to consider emotional requirements when designing an application for virtual clinics leads to issues that adversely affect user acceptance and continuity of use of the application.

Original languageEnglish
Title of host publicationProceedings - 30th IEEE International Requirements Engineering Conference Workshops, REW 2022
EditorsEric Knauss, Gunter Mussbacher, Chetan Arora, Muneera Bano, Jean-Guy Schneider
PublisherIEEE Computer Society
Pages48-56
Number of pages9
ISBN (Electronic)9781665460002
DOIs
StatePublished - 2022
Event30th IEEE International Requirements Engineering Conference Workshops, REW 2022 - Virtual, Online, Australia
Duration: 15 Aug 202219 Aug 2022

Publication series

NameProceedings of the IEEE International Conference on Requirements Engineering
ISSN (Print)1090-705X
ISSN (Electronic)2332-6441

Conference

Conference30th IEEE International Requirements Engineering Conference Workshops, REW 2022
Country/TerritoryAustralia
CityVirtual, Online
Period15/08/2219/08/22

Bibliographical note

Publisher Copyright:
© 2022 IEEE.

Keywords

  • Elicitation
  • Emotional Requirements
  • GRL Modeling
  • Virtual Clinics

ASJC Scopus subject areas

  • General Computer Science
  • General Engineering
  • Strategy and Management

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