Toward Emotion-Oriented Requirements Engineering: A Case Study of a Virtual Clinics Application

Mashail N. Alkhomsan; Malak Baslyman; Mohammad Alshayeb

doi:10.1109/REW56159.2022.00017

Toward Emotion-Oriented Requirements Engineering: A Case Study of a Virtual Clinics Application

Mashail N. Alkhomsan, Malak Baslyman, Mohammad Alshayeb

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

With the evolution of developing software systems serving a wide range of purposes, more requirements emerged to build competitive and widely accepted software. Taking into account intended users' emotions when using a system can reveal new requirements for that system, which can lead to a better user experience, hence, more acceptable and enhanced systems. In this paper, we investigate the potential for eliciting and modeling emotional requirements in developing software systems. Interviews and Think-aloud protocol were used to elicit emotional requirements, and Goal-oriented modeling was used to model emotional requirements in relation to other requirements. This paper illustrates the proposed approach through a case study on a virtual clinic feature in a healthcare application. The results of the case study indicate that failure to consider emotional requirements when designing an application for virtual clinics leads to issues that adversely affect user acceptance and continuity of use of the application.

Original language	English
Title of host publication	Proceedings - 30th IEEE International Requirements Engineering Conference Workshops, REW 2022
Editors	Eric Knauss, Gunter Mussbacher, Chetan Arora, Muneera Bano, Jean-Guy Schneider
Publisher	IEEE Computer Society
Pages	48-56
Number of pages	9
ISBN (Electronic)	9781665460002
DOIs	https://doi.org/10.1109/REW56159.2022.00017
State	Published - 2022
Event	30th IEEE International Requirements Engineering Conference Workshops, REW 2022 - Virtual, Online, Australia Duration: 15 Aug 2022 → 19 Aug 2022

Publication series

Name	Proceedings of the IEEE International Conference on Requirements Engineering
ISSN (Print)	1090-705X
ISSN (Electronic)	2332-6441

Conference

Conference	30th IEEE International Requirements Engineering Conference Workshops, REW 2022
Country/Territory	Australia
City	Virtual, Online
Period	15/08/22 → 19/08/22

Bibliographical note

Funding Information:
The authors acknowledge the support of King Fahd University of Petroleum and Minerals in the development of this work.

Publisher Copyright:
© 2022 IEEE.

Keywords

Elicitation
Emotional Requirements
GRL Modeling
Virtual Clinics

ASJC Scopus subject areas

Computer Science (all)
Engineering (all)
Strategy and Management

Access to Document

10.1109/REW56159.2022.00017

Cite this

Alkhomsan, M. N., Baslyman, M., & Alshayeb, M. (2022). Toward Emotion-Oriented Requirements Engineering: A Case Study of a Virtual Clinics Application. In E. Knauss, G. Mussbacher, C. Arora, M. Bano, & J-G. Schneider (Eds.), Proceedings - 30th IEEE International Requirements Engineering Conference Workshops, REW 2022 (pp. 48-56). (Proceedings of the IEEE International Conference on Requirements Engineering). IEEE Computer Society. https://doi.org/10.1109/REW56159.2022.00017

Alkhomsan, Mashail N. ; Baslyman, Malak ; Alshayeb, Mohammad. / Toward Emotion-Oriented Requirements Engineering : A Case Study of a Virtual Clinics Application. Proceedings - 30th IEEE International Requirements Engineering Conference Workshops, REW 2022. editor / Eric Knauss ; Gunter Mussbacher ; Chetan Arora ; Muneera Bano ; Jean-Guy Schneider. IEEE Computer Society, 2022. pp. 48-56 (Proceedings of the IEEE International Conference on Requirements Engineering).

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abstract = "With the evolution of developing software systems serving a wide range of purposes, more requirements emerged to build competitive and widely accepted software. Taking into account intended users' emotions when using a system can reveal new requirements for that system, which can lead to a better user experience, hence, more acceptable and enhanced systems. In this paper, we investigate the potential for eliciting and modeling emotional requirements in developing software systems. Interviews and Think-aloud protocol were used to elicit emotional requirements, and Goal-oriented modeling was used to model emotional requirements in relation to other requirements. This paper illustrates the proposed approach through a case study on a virtual clinic feature in a healthcare application. The results of the case study indicate that failure to consider emotional requirements when designing an application for virtual clinics leads to issues that adversely affect user acceptance and continuity of use of the application.",

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Alkhomsan, MN, Baslyman, M & Alshayeb, M 2022, Toward Emotion-Oriented Requirements Engineering: A Case Study of a Virtual Clinics Application. in E Knauss, G Mussbacher, C Arora, M Bano & J-G Schneider (eds), Proceedings - 30th IEEE International Requirements Engineering Conference Workshops, REW 2022. Proceedings of the IEEE International Conference on Requirements Engineering, IEEE Computer Society, pp. 48-56, 30th IEEE International Requirements Engineering Conference Workshops, REW 2022, Virtual, Online, Australia, 15/08/22. https://doi.org/10.1109/REW56159.2022.00017

Toward Emotion-Oriented Requirements Engineering: A Case Study of a Virtual Clinics Application. / Alkhomsan, Mashail N.; Baslyman, Malak ; Alshayeb, Mohammad.
Proceedings - 30th IEEE International Requirements Engineering Conference Workshops, REW 2022. ed. / Eric Knauss; Gunter Mussbacher; Chetan Arora; Muneera Bano; Jean-Guy Schneider. IEEE Computer Society, 2022. p. 48-56 (Proceedings of the IEEE International Conference on Requirements Engineering).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Alkhomsan MN, Baslyman M , Alshayeb M. Toward Emotion-Oriented Requirements Engineering: A Case Study of a Virtual Clinics Application. In Knauss E, Mussbacher G, Arora C, Bano M, Schneider J-G, editors, Proceedings - 30th IEEE International Requirements Engineering Conference Workshops, REW 2022. IEEE Computer Society. 2022. p. 48-56. (Proceedings of the IEEE International Conference on Requirements Engineering). doi: 10.1109/REW56159.2022.00017

Toward Emotion-Oriented Requirements Engineering: A Case Study of a Virtual Clinics Application

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this