Abstract
This paper examines the usage of third party logistics services in Malaysia. An empirical research study was carried out to determine the extent to which Malaysian firms use the services of logistics companies; the time period these have been used; the decision-making process for choosing contract logistics and its impact on the organisation. Results based on the analysis of data relating to 124 firms in Malaysia indicate that most of these users are satisfied with the services providers and have largely seen positive developments within the organisation. With a high current level of satisfaction, most firms surveyed indicated a moderate to substantial increase in usage of their services.
| Original language | English |
|---|---|
| Pages (from-to) | 401-408 |
| Number of pages | 8 |
| Journal | Technovation |
| Volume | 23 |
| Issue number | 5 |
| DOIs | |
| State | Published - May 2003 |
| Externally published | Yes |
Bibliographical note
Funding Information:Professor Sohal is Associate Editor for the journal Technovation and Asia Pacific Editor of the International Journal of Quality and Reliability Management. He is a member of the Editorial Board of a number of journals in the area of quality management, technology management and operations management. Professor Sohal has authored or co-authored over 100 papers published in refereed journals, as well as three books and a number of chapters contributed to books. His current research interests are in manufacturing/operations strategy, technology/information management, quality management, supply chain management, lean/agile production systems and electronic business. He has received research grants from the State and Federal Governments, the Australian Research Council and Monash University.
Keywords
- Contract logistics
- Malaysia
- Outsourcing
ASJC Scopus subject areas
- General Engineering
- Management of Technology and Innovation