The impacts of platform quality on gig workers’ autonomy and job satisfaction

Sangmi Kim; Elizabeth Marquis; Rasha Alahmad; Casey S. Pierce; Lionel P. Robert

doi:10.1145/3272973.3274050

The impacts of platform quality on gig workers’ autonomy and job satisfaction

Sangmi Kim
, Elizabeth Marquis
, Rasha Alahmad
, Casey S. Pierce
, Lionel P. Robert

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

14 Scopus citations

Abstract

Gig economy jobs rely heavily on the use of platforms including mobile applications. Even though such platforms are necessary to participate in the gig economy, we know very little about how the quality of these platforms affects gig workers. Drawing from a survey of Uber drivers, in this paper we examine the impacts of platform quality on gig workers’ job autonomy and job satisfaction. Preliminary results suggest that gig workers working in the high quality of platforms are more likely to have greater job autonomy and satisfaction. This study contributes to the literature by identifying platform quality as an important factor of gig workers’ job autonomy and satisfaction and suggesting possible applications of the preliminary findings in future research.

Original language	English
Title of host publication	CSCW 2018 Companion - Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing
Publisher	Association for Computing Machinery
Pages	181-184
Number of pages	4
ISBN (Electronic)	9781450360180
DOIs	https://doi.org/10.1145/3272973.3274050
State	Published - 30 Oct 2018
Externally published	Yes
Event	2018 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2018 Companion - Jersey City, United States Duration: 3 Nov 2018 → 7 Nov 2018

Publication series

Name	Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Conference

Conference	2018 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2018 Companion
Country/Territory	United States
City	Jersey City
Period	3/11/18 → 7/11/18

Bibliographical note

Publisher Copyright:
© 2018 Copyright is held by the owner/author(s).

Keywords

Gig economy
Job autonomy
Job satisfaction
Platform quality
Worker outcomes

ASJC Scopus subject areas

Software
Computer Networks and Communications
Human-Computer Interaction

Access to Document

10.1145/3272973.3274050

Cite this

Kim, S., Marquis, E., Alahmad, R., Pierce, C. S., & Robert, L. P. (2018). The impacts of platform quality on gig workers’ autonomy and job satisfaction. In CSCW 2018 Companion - Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing (pp. 181-184). (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). Association for Computing Machinery. https://doi.org/10.1145/3272973.3274050

Kim, Sangmi ; Marquis, Elizabeth ; Alahmad, Rasha et al. / The impacts of platform quality on gig workers’ autonomy and job satisfaction. CSCW 2018 Companion - Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing. Association for Computing Machinery, 2018. pp. 181-184 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

@inproceedings{690e181debef421db959e80e5a0005c7,

title = "The impacts of platform quality on gig workers{\textquoteright} autonomy and job satisfaction",

abstract = "Gig economy jobs rely heavily on the use of platforms including mobile applications. Even though such platforms are necessary to participate in the gig economy, we know very little about how the quality of these platforms affects gig workers. Drawing from a survey of Uber drivers, in this paper we examine the impacts of platform quality on gig workers{\textquoteright} job autonomy and job satisfaction. Preliminary results suggest that gig workers working in the high quality of platforms are more likely to have greater job autonomy and satisfaction. This study contributes to the literature by identifying platform quality as an important factor of gig workers{\textquoteright} job autonomy and satisfaction and suggesting possible applications of the preliminary findings in future research.",

keywords = "Gig economy, Job autonomy, Job satisfaction, Platform quality, Worker outcomes",

author = "Sangmi Kim and Elizabeth Marquis and Rasha Alahmad and Pierce, \{Casey S.\} and Robert, \{Lionel P.\}",

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Kim, S, Marquis, E, Alahmad, R, Pierce, CS & Robert, LP 2018, The impacts of platform quality on gig workers’ autonomy and job satisfaction. in CSCW 2018 Companion - Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW, Association for Computing Machinery, pp. 181-184, 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2018 Companion, Jersey City, United States, 3/11/18. https://doi.org/10.1145/3272973.3274050

The impacts of platform quality on gig workers’ autonomy and job satisfaction. / Kim, Sangmi; Marquis, Elizabeth; Alahmad, Rasha et al.
CSCW 2018 Companion - Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing. Association for Computing Machinery, 2018. p. 181-184 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - Gig economy jobs rely heavily on the use of platforms including mobile applications. Even though such platforms are necessary to participate in the gig economy, we know very little about how the quality of these platforms affects gig workers. Drawing from a survey of Uber drivers, in this paper we examine the impacts of platform quality on gig workers’ job autonomy and job satisfaction. Preliminary results suggest that gig workers working in the high quality of platforms are more likely to have greater job autonomy and satisfaction. This study contributes to the literature by identifying platform quality as an important factor of gig workers’ job autonomy and satisfaction and suggesting possible applications of the preliminary findings in future research.

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Kim S, Marquis E, Alahmad R, Pierce CS, Robert LP. The impacts of platform quality on gig workers’ autonomy and job satisfaction. In CSCW 2018 Companion - Companion of the 2018 ACM Conference on Computer Supported Cooperative Work and Social Computing. Association for Computing Machinery. 2018. p. 181-184. (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). doi: 10.1145/3272973.3274050

The impacts of platform quality on gig workers’ autonomy and job satisfaction

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this