The impact of security and customization on continuance intention of M-banking

Mousa Albashrawi

doi:10.33965/is2019_201905c006

The impact of security and customization on continuance intention of M-banking

Mousa Albashrawi^*

^*Corresponding author for this work

Department of Information Systems and Operations Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

User satisfaction is crucial to reinforce continued usage intention of m-banking. Since banking industry considers satisfaction and loyalty as bottom-line goals, antecedents of such consequence need to be investigated. Prior research has focused more on m-banking behavioral intention rather m-banking continuance intention nevertheless the latter shows more strategic and economic value. Secondly, the role of customization and security, though its importance, has been overlooked in m-banking research. Technology acceptance model (TAM) with extended expectation-confirmation model in IT (ECM-IT) are employed to evaluate the factors influencing satisfaction, which in turn influences continuance intention of m-banking. Structural equation modeling (SEM) will be used to analyze the data and test the developed hypotheses. This research in progress has potential contributions to both academia and industry.

Original language	English
Title of host publication	Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019
Editors	Miguel Baptista Nunes, Pedro Isaias, Philip Powell, Pascal Ravesteijn, Guido Ongena, Luis Rodrigues
Publisher	IADIS Press
Pages	260-264
Number of pages	5
ISBN (Electronic)	9789898533876
DOIs	https://doi.org/10.33965/is2019_201905c006
State	Published - 2019

Publication series

Name	Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019

Bibliographical note

Publisher Copyright:
© 2019 IADIS Press. All rights reserved.

Keywords

Continued usage intention
Customization
ECM-IT
M-banking
Security
TAM

ASJC Scopus subject areas

Software
Information Systems
Computer Science Applications
Hardware and Architecture

Access to Document

10.33965/is2019_201905c006

Cite this

Albashrawi, M. (2019). The impact of security and customization on continuance intention of M-banking. In M. B. Nunes, P. Isaias, P. Powell, P. Ravesteijn, G. Ongena, & L. Rodrigues (Eds.), Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019 (pp. 260-264). (Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019). IADIS Press. https://doi.org/10.33965/is2019_201905c006

Albashrawi, Mousa. / The impact of security and customization on continuance intention of M-banking. Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019. editor / Miguel Baptista Nunes ; Pedro Isaias ; Philip Powell ; Pascal Ravesteijn ; Guido Ongena ; Luis Rodrigues. IADIS Press, 2019. pp. 260-264 (Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019).

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abstract = "User satisfaction is crucial to reinforce continued usage intention of m-banking. Since banking industry considers satisfaction and loyalty as bottom-line goals, antecedents of such consequence need to be investigated. Prior research has focused more on m-banking behavioral intention rather m-banking continuance intention nevertheless the latter shows more strategic and economic value. Secondly, the role of customization and security, though its importance, has been overlooked in m-banking research. Technology acceptance model (TAM) with extended expectation-confirmation model in IT (ECM-IT) are employed to evaluate the factors influencing satisfaction, which in turn influences continuance intention of m-banking. Structural equation modeling (SEM) will be used to analyze the data and test the developed hypotheses. This research in progress has potential contributions to both academia and industry.",

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Albashrawi, M 2019, The impact of security and customization on continuance intention of M-banking. in MB Nunes, P Isaias, P Powell, P Ravesteijn, G Ongena & L Rodrigues (eds), Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019. Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019, IADIS Press, pp. 260-264. https://doi.org/10.33965/is2019_201905c006

The impact of security and customization on continuance intention of M-banking. / Albashrawi, Mousa.
Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019. ed. / Miguel Baptista Nunes; Pedro Isaias; Philip Powell; Pascal Ravesteijn; Guido Ongena; Luis Rodrigues. IADIS Press, 2019. p. 260-264 (Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Albashrawi M. The impact of security and customization on continuance intention of M-banking. In Nunes MB, Isaias P, Powell P, Ravesteijn P, Ongena G, Rodrigues L, editors, Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019. IADIS Press. 2019. p. 260-264. (Proceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019). doi: 10.33965/is2019_201905c006

The impact of security and customization on continuance intention of M-banking

Abstract

Publication series

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this