The Impact of AI-Enhanced Chatbots on Psychological Support for Higher Education Students

Rooprekha Baksi; Ananjan Maiti; Chiranjib Dutta; Jyoti Sekhar Banerjee; Mufti Mahmud

doi:10.1007/978-981-96-3420-0_36

The Impact of AI-Enhanced Chatbots on Psychological Support for Higher Education Students

Rooprekha Baksi, Ananjan Maiti^*, Chiranjib Dutta, Jyoti Sekhar Banerjee, Mufti Mahmud

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

This research aims to investigate the ability of conversational apps powered by AI to cultivate proactive behaviors among college students regarding mental health support. It does so by looking at the social-cultural and self-evaluation correspondents. This study used a mixed research design where 327 students at a university in Kolkata, India, were involved in using a chatbot that automated personal counseling for mental health. The research aimed to measure the effect of a chatbot on a student’s low self-esteem score by assuming a random forest regression model. The AI-based chatbot is a good source that can be used for the benefit of students in academic environments to enhance mental health by making suggestions and providing remedies to address the issues. The research showed how AI-enhanced chatbots can be used in education to minimize mental stress and maintain self-esteem in a transformed institution. Strengthening students’ social support in the academic environment through a modern AI mental health technology model also detects the student's personal issues. It promotes the advantages of social for additional mental health services to be offered in schools.

Original language	English
Title of host publication	Human-Centric Smart Computing - Proceedings of ICHCSC 2024
Editors	Siddhartha Bhattacharyya, Jan Platos, Siddhartha Bhattacharyya, Jyoti Sekhar Banerjee, Mario Köppen, Somen Nayak
Publisher	Springer Science and Business Media Deutschland GmbH
Pages	433-445
Number of pages	13
ISBN (Print)	9789819634194
DOIs	https://doi.org/10.1007/978-981-96-3420-0_36
State	Published - 2025
Externally published	Yes
Event	3rd International Conference on Human-Centric Smart Computing, ICHCSC 2024 - Jaipur, India Duration: 25 Jul 2024 → 26 Jul 2024

Publication series

Name	Smart Innovation, Systems and Technologies
Volume	440 SIST
ISSN (Print)	2190-3018
ISSN (Electronic)	2190-3026

Conference

Conference	3rd International Conference on Human-Centric Smart Computing, ICHCSC 2024
Country/Territory	India
City	Jaipur
Period	25/07/24 → 26/07/24

Bibliographical note

Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.

Keywords

AI technologies
Chatbots
Higher education
Psychological well-being
Self-esteem

ASJC Scopus subject areas

General Decision Sciences
General Computer Science

Access to Document

10.1007/978-981-96-3420-0_36

Cite this

Baksi, R., Maiti, A., Dutta, C., Banerjee, J. S., & Mahmud, M. (2025). The Impact of AI-Enhanced Chatbots on Psychological Support for Higher Education Students. In S. Bhattacharyya, J. Platos, S. Bhattacharyya, J. S. Banerjee, M. Köppen, & S. Nayak (Eds.), Human-Centric Smart Computing - Proceedings of ICHCSC 2024 (pp. 433-445). (Smart Innovation, Systems and Technologies; Vol. 440 SIST). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-981-96-3420-0_36

Baksi, Rooprekha ; Maiti, Ananjan ; Dutta, Chiranjib et al. / The Impact of AI-Enhanced Chatbots on Psychological Support for Higher Education Students. Human-Centric Smart Computing - Proceedings of ICHCSC 2024. editor / Siddhartha Bhattacharyya ; Jan Platos ; Siddhartha Bhattacharyya ; Jyoti Sekhar Banerjee ; Mario Köppen ; Somen Nayak. Springer Science and Business Media Deutschland GmbH, 2025. pp. 433-445 (Smart Innovation, Systems and Technologies).

@inproceedings{12af5ad839544228af5d0ff2edf50feb,

title = "The Impact of AI-Enhanced Chatbots on Psychological Support for Higher Education Students",

abstract = "This research aims to investigate the ability of conversational apps powered by AI to cultivate proactive behaviors among college students regarding mental health support. It does so by looking at the social-cultural and self-evaluation correspondents. This study used a mixed research design where 327 students at a university in Kolkata, India, were involved in using a chatbot that automated personal counseling for mental health. The research aimed to measure the effect of a chatbot on a student{\textquoteright}s low self-esteem score by assuming a random forest regression model. The AI-based chatbot is a good source that can be used for the benefit of students in academic environments to enhance mental health by making suggestions and providing remedies to address the issues. The research showed how AI-enhanced chatbots can be used in education to minimize mental stress and maintain self-esteem in a transformed institution. Strengthening students{\textquoteright} social support in the academic environment through a modern AI mental health technology model also detects the student's personal issues. It promotes the advantages of social for additional mental health services to be offered in schools.",

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note = "Publisher Copyright: {\textcopyright} The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.; 3rd International Conference on Human-Centric Smart Computing, ICHCSC 2024 ; Conference date: 25-07-2024 Through 26-07-2024",

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Baksi, R, Maiti, A, Dutta, C, Banerjee, JS & Mahmud, M 2025, The Impact of AI-Enhanced Chatbots on Psychological Support for Higher Education Students. in S Bhattacharyya, J Platos, S Bhattacharyya, JS Banerjee, M Köppen & S Nayak (eds), Human-Centric Smart Computing - Proceedings of ICHCSC 2024. Smart Innovation, Systems and Technologies, vol. 440 SIST, Springer Science and Business Media Deutschland GmbH, pp. 433-445, 3rd International Conference on Human-Centric Smart Computing, ICHCSC 2024, Jaipur, India, 25/07/24. https://doi.org/10.1007/978-981-96-3420-0_36

The Impact of AI-Enhanced Chatbots on Psychological Support for Higher Education Students. / Baksi, Rooprekha; Maiti, Ananjan; Dutta, Chiranjib et al.
Human-Centric Smart Computing - Proceedings of ICHCSC 2024. ed. / Siddhartha Bhattacharyya; Jan Platos; Siddhartha Bhattacharyya; Jyoti Sekhar Banerjee; Mario Köppen; Somen Nayak. Springer Science and Business Media Deutschland GmbH, 2025. p. 433-445 (Smart Innovation, Systems and Technologies; Vol. 440 SIST).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Dutta, Chiranjib

AU - Banerjee, Jyoti Sekhar

AU - Mahmud, Mufti

N1 - Publisher Copyright: © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2025.

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Baksi R, Maiti A, Dutta C, Banerjee JS, Mahmud M. The Impact of AI-Enhanced Chatbots on Psychological Support for Higher Education Students. In Bhattacharyya S, Platos J, Bhattacharyya S, Banerjee JS, Köppen M, Nayak S, editors, Human-Centric Smart Computing - Proceedings of ICHCSC 2024. Springer Science and Business Media Deutschland GmbH. 2025. p. 433-445. (Smart Innovation, Systems and Technologies). doi: 10.1007/978-981-96-3420-0_36

The Impact of AI-Enhanced Chatbots on Psychological Support for Higher Education Students

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

Fingerprint

Cite this