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The Future of Conversation is Evolving from Human Dialogue to Hybrid Human-Agentic Discourse

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

In an era increasingly dominated by artificial intelligence (AI), the essence of human conversation is undergoing significant transformation. Once exclusively human, conversation is now increasingly mediated by AI agents, voice assistants, and digital platforms. This paper critically explores this profound shift, examining the nature and implications of hybrid human machine discourse. Addressing three fundamental questions, we interrogate what constitutes genuine conversation when one party lacks consciousness and emotion; how traditional norms of human dialogue translate into human-machine interactions; and what considerations developers and governance frameworks must prioritize in this evolving context. Building upon Nass and Brave’s (2005) concept of “voice activation,” which demonstrates humans’ inherent social responses toward artificial speech, this study identifies the dual promise and peril of conversational AI, emphasizing the risks of confusion, over-trust, and emotional misdirection. Arguing that AI-driven dialogue is not merely automation but a profound cultural and ethical shift, this research advocates for new literacies, ethical frameworks, and a re-evaluation of what authentic communication entails. By tracing the philosophical roots and current technological practices of conversation, the study underscores the urgency of rethinking communication ethics, literacy, and practice in our increasingly hybrid human-machine conversational landscape.

Original languageEnglish
Title of host publicationDigital Adoption, Diffusion and Innovation in the Augmented and Digital Society - 23rd IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2025, Proceedings
EditorsAmany Elbanna, Marijn Janssen, Yogesh K. Dwivedi, Mohammad Hossain, Anna Sigridur Islind
PublisherSpringer Science and Business Media Deutschland GmbH
Pages210-222
Number of pages13
ISBN (Print)9783032167743
DOIs
StatePublished - 2026
Event23rd IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2025 - Jakarta, Indonesia
Duration: 2 Sep 20254 Sep 2025

Publication series

NameIFIP Advances in Information and Communication Technology
Volume778 IFIPAICT
ISSN (Print)1868-4238
ISSN (Electronic)1868-422X

Conference

Conference23rd IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2025
Country/TerritoryIndonesia
CityJakarta
Period2/09/254/09/25

Bibliographical note

Publisher Copyright:
© IFIP International Federation for Information Processing 2026.

Keywords

  • Agentic systems
  • Artificial intelligence
  • Communication ethics
  • Human-machine interaction
  • Hybrid conversation
  • Voice activation

ASJC Scopus subject areas

  • Information Systems and Management

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