The Effect of Sustained Use of Cloud-Based Business Services on Organizations' Performance: Evidence from SMEs in Malaysia

Mohammed A. Al-Sharafi; Ruzaini Abdullah Arshah; Emad A. Abu-Shanab; Qasim Alajmi

doi:10.1109/INFOMAN.2019.8714699

The Effect of Sustained Use of Cloud-Based Business Services on Organizations' Performance: Evidence from SMEs in Malaysia

Mohammed A. Al-Sharafi
, Ruzaini Abdullah Arshah
, Emad A. Abu-Shanab
, Qasim Alajmi

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

27 Scopus citations

Abstract

Over the decade Cloud-Based Business Services (CBBS) has emerged as a technological trend utilized in businesses towards improving the deployment of Information Communication Technology (ICT) services for competitive advantage. But, findings from prior studies suggest that there are issues related to service inconsistency which affects the effect of ICT initiatives adoption and usage in organization' performance. Therefore, this study aims to examine the link between the sustained use of cloud-based business services and the perceived benefits of these technologies, by analyzing their effects on financial as well as non-financial benefits. Accordingly, Partial Least Squares approach to Structural Equation Modeling (PLS-SEM) was employed to evaluate the measurement model and related hypotheses. The population sample for this study consists of 415 Small and Medium-size Enterprises (SMEs) in Malaysia from various sectors. Respectively, results from this study indicate that the sustained use of CBBS is a key constituent that is required in order to promote and enhance organizational performance of SMEs in Malaysia.

Original language	English
Title of host publication	5th International Conference on Information Management, ICIM 2019
Publisher	Institute of Electrical and Electronics Engineers Inc.
Pages	285-291
Number of pages	7
ISBN (Electronic)	9781728134307
DOIs	https://doi.org/10.1109/INFOMAN.2019.8714699
State	Published - 14 May 2019
Externally published	Yes
Event	5th International Conference on Information Management, ICIM 2019 - Cambridge, United Kingdom Duration: 24 Mar 2019 → 27 Mar 2019

Publication series

Name	5th International Conference on Information Management, ICIM 2019

Conference

Conference	5th International Conference on Information Management, ICIM 2019
Country/Territory	United Kingdom
City	Cambridge
Period	24/03/19 → 27/03/19

Bibliographical note

Publisher Copyright:
© 2019 IEEE.

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 17 Partnerships for the Goals

Keywords

Cloud-Based Business Services
Financial Performance
Non- Financial Performance
Otganizations' Performance
Small and medium-sized enterprises

ASJC Scopus subject areas

Computer Networks and Communications
Information Systems and Management
Safety, Risk, Reliability and Quality

Access to Document

10.1109/INFOMAN.2019.8714699

Cite this

Al-Sharafi, M. A., Arshah, R. A., Abu-Shanab, E. A., & Alajmi, Q. (2019). The Effect of Sustained Use of Cloud-Based Business Services on Organizations' Performance: Evidence from SMEs in Malaysia. In 5th International Conference on Information Management, ICIM 2019 (pp. 285-291). Article 8714699 (5th International Conference on Information Management, ICIM 2019). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/INFOMAN.2019.8714699

Al-Sharafi, Mohammed A. ; Arshah, Ruzaini Abdullah ; Abu-Shanab, Emad A. et al. / The Effect of Sustained Use of Cloud-Based Business Services on Organizations' Performance : Evidence from SMEs in Malaysia. 5th International Conference on Information Management, ICIM 2019. Institute of Electrical and Electronics Engineers Inc., 2019. pp. 285-291 (5th International Conference on Information Management, ICIM 2019).

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title = "The Effect of Sustained Use of Cloud-Based Business Services on Organizations' Performance: Evidence from SMEs in Malaysia",

abstract = "Over the decade Cloud-Based Business Services (CBBS) has emerged as a technological trend utilized in businesses towards improving the deployment of Information Communication Technology (ICT) services for competitive advantage. But, findings from prior studies suggest that there are issues related to service inconsistency which affects the effect of ICT initiatives adoption and usage in organization' performance. Therefore, this study aims to examine the link between the sustained use of cloud-based business services and the perceived benefits of these technologies, by analyzing their effects on financial as well as non-financial benefits. Accordingly, Partial Least Squares approach to Structural Equation Modeling (PLS-SEM) was employed to evaluate the measurement model and related hypotheses. The population sample for this study consists of 415 Small and Medium-size Enterprises (SMEs) in Malaysia from various sectors. Respectively, results from this study indicate that the sustained use of CBBS is a key constituent that is required in order to promote and enhance organizational performance of SMEs in Malaysia.",

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author = "Al-Sharafi, \{Mohammed A.\} and Arshah, \{Ruzaini Abdullah\} and Abu-Shanab, \{Emad A.\} and Qasim Alajmi",

note = "Publisher Copyright: {\textcopyright} 2019 IEEE.; 5th International Conference on Information Management, ICIM 2019 ; Conference date: 24-03-2019 Through 27-03-2019",

year = "2019",

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Al-Sharafi, MA, Arshah, RA, Abu-Shanab, EA & Alajmi, Q 2019, The Effect of Sustained Use of Cloud-Based Business Services on Organizations' Performance: Evidence from SMEs in Malaysia. in 5th International Conference on Information Management, ICIM 2019., 8714699, 5th International Conference on Information Management, ICIM 2019, Institute of Electrical and Electronics Engineers Inc., pp. 285-291, 5th International Conference on Information Management, ICIM 2019, Cambridge, United Kingdom, 24/03/19. https://doi.org/10.1109/INFOMAN.2019.8714699

The Effect of Sustained Use of Cloud-Based Business Services on Organizations' Performance: Evidence from SMEs in Malaysia. / Al-Sharafi, Mohammed A.; Arshah, Ruzaini Abdullah; Abu-Shanab, Emad A. et al.
5th International Conference on Information Management, ICIM 2019. Institute of Electrical and Electronics Engineers Inc., 2019. p. 285-291 8714699 (5th International Conference on Information Management, ICIM 2019).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Abu-Shanab, Emad A.

AU - Alajmi, Qasim

PY - 2019/5/14

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N2 - Over the decade Cloud-Based Business Services (CBBS) has emerged as a technological trend utilized in businesses towards improving the deployment of Information Communication Technology (ICT) services for competitive advantage. But, findings from prior studies suggest that there are issues related to service inconsistency which affects the effect of ICT initiatives adoption and usage in organization' performance. Therefore, this study aims to examine the link between the sustained use of cloud-based business services and the perceived benefits of these technologies, by analyzing their effects on financial as well as non-financial benefits. Accordingly, Partial Least Squares approach to Structural Equation Modeling (PLS-SEM) was employed to evaluate the measurement model and related hypotheses. The population sample for this study consists of 415 Small and Medium-size Enterprises (SMEs) in Malaysia from various sectors. Respectively, results from this study indicate that the sustained use of CBBS is a key constituent that is required in order to promote and enhance organizational performance of SMEs in Malaysia.

AB - Over the decade Cloud-Based Business Services (CBBS) has emerged as a technological trend utilized in businesses towards improving the deployment of Information Communication Technology (ICT) services for competitive advantage. But, findings from prior studies suggest that there are issues related to service inconsistency which affects the effect of ICT initiatives adoption and usage in organization' performance. Therefore, this study aims to examine the link between the sustained use of cloud-based business services and the perceived benefits of these technologies, by analyzing their effects on financial as well as non-financial benefits. Accordingly, Partial Least Squares approach to Structural Equation Modeling (PLS-SEM) was employed to evaluate the measurement model and related hypotheses. The population sample for this study consists of 415 Small and Medium-size Enterprises (SMEs) in Malaysia from various sectors. Respectively, results from this study indicate that the sustained use of CBBS is a key constituent that is required in order to promote and enhance organizational performance of SMEs in Malaysia.

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Al-Sharafi MA, Arshah RA, Abu-Shanab EA, Alajmi Q. The Effect of Sustained Use of Cloud-Based Business Services on Organizations' Performance: Evidence from SMEs in Malaysia. In 5th International Conference on Information Management, ICIM 2019. Institute of Electrical and Electronics Engineers Inc. 2019. p. 285-291. 8714699. (5th International Conference on Information Management, ICIM 2019). doi: 10.1109/INFOMAN.2019.8714699

The Effect of Sustained Use of Cloud-Based Business Services on Organizations' Performance: Evidence from SMEs in Malaysia

Abstract

Publication series

Conference

Bibliographical note

UN SDGs

Keywords

ASJC Scopus subject areas

Access to Document

Fingerprint

Cite this