Team-level HR practices and team engagement: mediating role of team-level psychological capital

Purpose: Although the importance of high-performance work practices to foster individual-level outcomes is well documented, how team-level perception of HPWPs impacts team-level outcomes is not well researched, particularly in the hospitality sector. To fill this research gap, the role of team-level perception of HPWPs in fostering team engagement through team psychological capital is investigated. Design/methodology/approach: A survey was conducted using a structured questionnaire. Findings: The study findings suggest that in the presence of HPWPs, front-line service employees have high psychological resources and are more engaged in performing their organizational tasks. Originality/value: The hotel management should benefit from high-performance work practices to enhance employees' attachment with their service organizations for exhibiting work engagement.