Abstract
The main objective of this paper is to analyze the operational strategies of metro train service in Dubai. The proposed methodology follows with a literature review, action research and case study approach. The research identifies various service measures the metro rail and challenges of operational expansion process involved towards 2020. The research is therefore limited to the city of Dubai. Further, an in-depth understanding of customer usage behavior related to service operations could extend this research in future. In view of this the research contributes to both the theory and practice of the metro transportation service.
| Original language | English |
|---|---|
| Pages (from-to) | 771-787 |
| Number of pages | 17 |
| Journal | Proceedings of the International Conference on Industrial Engineering and Operations Management |
| Volume | 2018 |
| Issue number | JUL |
| State | Published - 2018 |
| Externally published | Yes |
Bibliographical note
Publisher Copyright:© IEOM Society International.
Keywords
- Action research
- Dubai Metro case study
- Rail service operations
ASJC Scopus subject areas
- Strategy and Management
- Management Science and Operations Research
- Control and Systems Engineering
- Industrial and Manufacturing Engineering