Study of Service Operations of Metro: Action research embedded with case study

Niyazudeen Kamarudeen*, Balan Sundarakani, Mohammad Nabhan

*Corresponding author for this work

Research output: Contribution to journalConference articlepeer-review

1 Scopus citations


The main objective of this paper is to analyze the operational strategies of metro train service in Dubai. The proposed methodology follows with a literature review, action research and case study approach. The research identifies various service measures the metro rail and challenges of operational expansion process involved towards 2020. The research is therefore limited to the city of Dubai. Further, an in-depth understanding of customer usage behavior related to service operations could extend this research in future. In view of this the research contributes to both the theory and practice of the metro transportation service.

Original languageEnglish
Pages (from-to)771-787
Number of pages17
JournalProceedings of the International Conference on Industrial Engineering and Operations Management
Issue numberJUL
StatePublished - 2018
Externally publishedYes

Bibliographical note

Publisher Copyright:
© IEOM Society International.


  • Action research
  • Dubai Metro case study
  • Rail service operations

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Control and Systems Engineering
  • Industrial and Manufacturing Engineering


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