Risk management in enterprise resource planning implementation

Enterprise Resource Planning (ERP) projects are risky, but if they are implemented appropriately, they can provide competitive advantage to organizations. Therefore, ERP implementation has become one of the most critical aspects of today’s information management research. The main purpose of this chapter is to describe a new ERP Risk Assessment Framework (RAF) that can be used to increase the success of ERP implementation. In this chapter, through a case study based in a leading UK-based energy service provider, we demonstrate the new risk Assessment Framework (RAF), which has been shown to help identify and mitigate risks in ERP implementation. In contrast to other research, this RAF identifies risks hierarchically in external engagement, programme management, work stream and work package levels across technical, schedule, operational, business and organizational categories. This not only helped to develop responses to mitigate risks but also facilitates on-going risk control.