Research on information systems failures and successes: Status update and future directions

Yogesh K. Dwivedi; David Wastell; Sven Laumer; Helle Zinner Henriksen; Michael D. Myers; Deborah Bunker; Amany Elbanna; M. N. Ravishankar; Shirish C. Srivastava

doi:10.1007/s10796-014-9500-y

Research on information systems failures and successes: Status update and future directions

Yogesh K. Dwivedi^*, David Wastell, Sven Laumer, Helle Zinner Henriksen, Michael D. Myers, Deborah Bunker, Amany Elbanna, M. N. Ravishankar, Shirish C. Srivastava

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

364 Scopus citations

Abstract

Information systems success and failure are among the most prominent streams in IS research. Explanations of why some IS fulfill their expectations, whereas others fail, are complex and multi-factorial. Despite the efforts to understand the underlying factors, the IS failure rate remains stubbornly high. A Panel session was held at the IFIP Working Group 8.6 conference in Bangalore in 2013 which forms the subject of this Special Issue. Its aim was to reflect on the need for new perspectives and research directions, to provide insights and further guidance for managers on factors enabling IS success and avoiding IS failure. Several key issues emerged, such as the need to study problems from multiple perspectives, to move beyond narrow considerations of the IT artifact, and to venture into underexplored organizational contexts, such as the public sector.

Original language	English
Pages (from-to)	143-157
Number of pages	15
Journal	Information Systems Frontiers
Volume	17
Issue number	1
DOIs	https://doi.org/10.1007/s10796-014-9500-y
State	Published - Feb 2014
Externally published	Yes

Bibliographical note

Publisher Copyright:
© 2014, Springer Science+Business Media New York.

Keywords

Change management
IS failure
IS implementation
IS success
Technochange
Work systems

ASJC Scopus subject areas

Software
Theoretical Computer Science
Information Systems
Computer Networks and Communications

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Cite this

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abstract = "Information systems success and failure are among the most prominent streams in IS research. Explanations of why some IS fulfill their expectations, whereas others fail, are complex and multi-factorial. Despite the efforts to understand the underlying factors, the IS failure rate remains stubbornly high. A Panel session was held at the IFIP Working Group 8.6 conference in Bangalore in 2013 which forms the subject of this Special Issue. Its aim was to reflect on the need for new perspectives and research directions, to provide insights and further guidance for managers on factors enabling IS success and avoiding IS failure. Several key issues emerged, such as the need to study problems from multiple perspectives, to move beyond narrow considerations of the IT artifact, and to venture into underexplored organizational contexts, such as the public sector.",

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AU - Bunker, Deborah

AU - Elbanna, Amany

AU - Ravishankar, M. N.

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Research on information systems failures and successes: Status update and future directions

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

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Cite this