Questionnaire development process to measure the SMEs’ continuous use behavior towards cloud computing services

Mohammed A. Al-Sharafi; Ruzaini Abdullah Arshah; Emad A. Abu-Shanab

doi:10.1145/3316615.3316723

Questionnaire development process to measure the SMEs’ continuous use behavior towards cloud computing services

Mohammed A. Al-Sharafi, Ruzaini Abdullah Arshah, Emad A. Abu-Shanab

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

12 Scopus citations

Abstract

In the business world, cloud computing (CC) technologies are emerging computing platforms used to improve the deployment of ICT services with the aim of improving performance and competitive advantage. However, enough attention has not been given to the factors that influence the continuous use behavior of organizations towards CC services. Hence, this study aims to develop a reliable and valid questionnaire for the determination of the continuous use behavior of SMEs towards CC services. The questionnaire used in this study passed through three basic steps in accordance to the established scale development guidelines provided by Moore and Benbasat [1]. The questionnaire included three main sections with 87 questions. The questionnaire serves as a tool that will help SMEs and CC service providers to plan their strategies for providing a supportive sustained use of CC services in Malaysia.

Original language	English
Title of host publication	ACM International Conference Proceeding Series
Publisher	Association for Computing Machinery
Pages	50-55
Number of pages	6
ISBN (Print)	9781450365734
DOIs	https://doi.org/10.1145/3316615.3316723
State	Published - 2019
Externally published	Yes
Event	8th International Conference on Software and Computer Applications, ICSCA 2019 - Penang, Malaysia Duration: 19 Feb 2019 → 21 Feb 2019

Publication series

Name	ACM International Conference Proceeding Series
Volume	Part F147956

Conference

Conference	8th International Conference on Software and Computer Applications, ICSCA 2019
Country/Territory	Malaysia
City	Penang
Period	19/02/19 → 21/02/19

Bibliographical note

Publisher Copyright:
© 2019 Association for Computing Machinery.

Keywords

Cloud computing services
IS continuous use
Organization performance
Small and medium enterprises

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Vision and Pattern Recognition
Computer Networks and Communications

Access to Document

10.1145/3316615.3316723

Cite this

Al-Sharafi, M. A., Arshah, R. A., & Abu-Shanab, E. A. (2019). Questionnaire development process to measure the SMEs’ continuous use behavior towards cloud computing services. In ACM International Conference Proceeding Series (pp. 50-55). (ACM International Conference Proceeding Series; Vol. Part F147956). Association for Computing Machinery. https://doi.org/10.1145/3316615.3316723

@inproceedings{78c513da218f476ea4b01ff7b3ea7825,

title = "Questionnaire development process to measure the SMEs{\textquoteright} continuous use behavior towards cloud computing services",

abstract = "In the business world, cloud computing (CC) technologies are emerging computing platforms used to improve the deployment of ICT services with the aim of improving performance and competitive advantage. However, enough attention has not been given to the factors that influence the continuous use behavior of organizations towards CC services. Hence, this study aims to develop a reliable and valid questionnaire for the determination of the continuous use behavior of SMEs towards CC services. The questionnaire used in this study passed through three basic steps in accordance to the established scale development guidelines provided by Moore and Benbasat [1]. The questionnaire included three main sections with 87 questions. The questionnaire serves as a tool that will help SMEs and CC service providers to plan their strategies for providing a supportive sustained use of CC services in Malaysia.",

keywords = "Cloud computing services, IS continuous use, Organization performance, Small and medium enterprises",

author = "Al-Sharafi, \{Mohammed A.\} and Arshah, \{Ruzaini Abdullah\} and Abu-Shanab, \{Emad A.\}",

note = "Publisher Copyright: {\textcopyright} 2019 Association for Computing Machinery.; 8th International Conference on Software and Computer Applications, ICSCA 2019 ; Conference date: 19-02-2019 Through 21-02-2019",

year = "2019",

doi = "10.1145/3316615.3316723",

language = "English",

isbn = "9781450365734",

series = "ACM International Conference Proceeding Series",

publisher = "Association for Computing Machinery",

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Al-Sharafi, MA, Arshah, RA & Abu-Shanab, EA 2019, Questionnaire development process to measure the SMEs’ continuous use behavior towards cloud computing services. in ACM International Conference Proceeding Series. ACM International Conference Proceeding Series, vol. Part F147956, Association for Computing Machinery, pp. 50-55, 8th International Conference on Software and Computer Applications, ICSCA 2019, Penang, Malaysia, 19/02/19. https://doi.org/10.1145/3316615.3316723

Questionnaire development process to measure the SMEs’ continuous use behavior towards cloud computing services. / Al-Sharafi, Mohammed A.; Arshah, Ruzaini Abdullah; Abu-Shanab, Emad A.
ACM International Conference Proceeding Series. Association for Computing Machinery, 2019. p. 50-55 (ACM International Conference Proceeding Series; Vol. Part F147956).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Questionnaire development process to measure the SMEs’ continuous use behavior towards cloud computing services

AU - Al-Sharafi, Mohammed A.

AU - Arshah, Ruzaini Abdullah

AU - Abu-Shanab, Emad A.

PY - 2019

Y1 - 2019

N2 - In the business world, cloud computing (CC) technologies are emerging computing platforms used to improve the deployment of ICT services with the aim of improving performance and competitive advantage. However, enough attention has not been given to the factors that influence the continuous use behavior of organizations towards CC services. Hence, this study aims to develop a reliable and valid questionnaire for the determination of the continuous use behavior of SMEs towards CC services. The questionnaire used in this study passed through three basic steps in accordance to the established scale development guidelines provided by Moore and Benbasat [1]. The questionnaire included three main sections with 87 questions. The questionnaire serves as a tool that will help SMEs and CC service providers to plan their strategies for providing a supportive sustained use of CC services in Malaysia.

AB - In the business world, cloud computing (CC) technologies are emerging computing platforms used to improve the deployment of ICT services with the aim of improving performance and competitive advantage. However, enough attention has not been given to the factors that influence the continuous use behavior of organizations towards CC services. Hence, this study aims to develop a reliable and valid questionnaire for the determination of the continuous use behavior of SMEs towards CC services. The questionnaire used in this study passed through three basic steps in accordance to the established scale development guidelines provided by Moore and Benbasat [1]. The questionnaire included three main sections with 87 questions. The questionnaire serves as a tool that will help SMEs and CC service providers to plan their strategies for providing a supportive sustained use of CC services in Malaysia.

KW - Cloud computing services

KW - IS continuous use

KW - Organization performance

KW - Small and medium enterprises

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DO - 10.1145/3316615.3316723

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AN - SCOPUS:85066019547

SN - 9781450365734

T3 - ACM International Conference Proceeding Series

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BT - ACM International Conference Proceeding Series

PB - Association for Computing Machinery

T2 - 8th International Conference on Software and Computer Applications, ICSCA 2019

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ER -

Questionnaire development process to measure the SMEs’ continuous use behavior towards cloud computing services

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this