Quality practices in design organizations

Design organizations play a major role in the construction industry: they are the media that transfer the requirements of the client to the contractor and ensure that they are met. Thus they need to provide a high quality of service to ensure that their client's project achieves the best possible standards of cost, time and quality. Seventy quality practices (QP) were identified as having a bearing on the quality of service provided by the local design organizations. These quality practices were grouped into fifteen sections termed quality sections (QS). The prevalence of these practices among the local design organizations was surveyed and determined. The results indicate a significant need for improvement in the quality sections 'working relationship', 'employee training and education', and 'performance quality audit'. The study reveals the need for the establishment of a design code, and evaluation standards for local design organizations.