Proactive personality and performance in the hospitality industry firms: mediating role of job crafting

Sharjeel Saleem, Shazia Humayun, Muhammad Mustafa Raziq*, Muhammad Zahid Iqbal, Mansoor Ahmad

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

10 Scopus citations

Abstract

This study examines the role of employee proactive personality in shaping individual and team performance. We propose that these relationships are mediated by individual and collaborative job crafting. We draw on regulatory focus theory and collect survey data from frontline employees in the hospitality industry firms in Pakistan. Data are collected in multi-level (individual and team) and time-lagged fashion (two waves) from 42 teams working in the hospitality industry. Data are analyzed using multilevel structural equation modeling (MSEM) technique. Findings reveal a positive association of proactive personality with individual and collaborative crafting. Furthermore, individual crafting shows a positive mediating role in the relationship between proactive personality and individual performance; however, the same in the case of collaborative crafting is not confirmed. We make several contributions and offer implications for theory, practice and policy.

Original languageEnglish
Pages (from-to)2516-2533
Number of pages18
JournalCurrent Psychology
Volume43
Issue number3
DOIs
StatePublished - Jan 2024

Bibliographical note

Publisher Copyright:
© The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2023.

Keywords

  • Collaborative crafting
  • Individual crafting
  • Proactive personality
  • Regulatory focus theory
  • Team performance

ASJC Scopus subject areas

  • General Psychology

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