Mediating Role of Social Commerce Trust in Behavioral Intention and Use

Anand Jeyaraj; Elvira Ismagilova; Yassine Jadil; Prianka Sarker; Nripendra P. Rana; Laurie Hughes; Yogesh K. Dwivedi

doi:10.1080/10580530.2022.2140370

Mediating Role of Social Commerce Trust in Behavioral Intention and Use

Anand Jeyaraj^*
, Elvira Ismagilova
, Yassine Jadil
, Prianka Sarker
, Nripendra P. Rana
, Laurie Hughes
, Yogesh K. Dwivedi

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

13 Scopus citations

Abstract

While the importance of s-commerce is implicitly recognized, inconsistencies in extant empirical research pose significant challenges. Based on perspectives from trust, social presence, and socio-technical theories, this study develops an integrated model of the factors that influence intention and use behavior, with particular attention to the role of trust in s-commerce. The model is tested using meta-analytic structural equation modeling techniques on 201 observations from 83 s-commerce studies. Implications for research and practice are discussed.

Original language	English
Pages (from-to)	354-370
Number of pages	17
Journal	Information Systems Management
Volume	40
Issue number	4
DOIs	https://doi.org/10.1080/10580530.2022.2140370
State	Published - 2023
Externally published	Yes

Bibliographical note

Publisher Copyright:
© 2022 Taylor & Francis.

Keywords

Social commerce
behavioral intention
meta-SEM
system use

ASJC Scopus subject areas

Information Systems
Computer Science Applications
Library and Information Sciences

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10.1080/10580530.2022.2140370

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title = "Mediating Role of Social Commerce Trust in Behavioral Intention and Use",

abstract = "While the importance of s-commerce is implicitly recognized, inconsistencies in extant empirical research pose significant challenges. Based on perspectives from trust, social presence, and socio-technical theories, this study develops an integrated model of the factors that influence intention and use behavior, with particular attention to the role of trust in s-commerce. The model is tested using meta-analytic structural equation modeling techniques on 201 observations from 83 s-commerce studies. Implications for research and practice are discussed.",

keywords = "Social commerce, behavioral intention, meta-SEM, system use",

author = "Anand Jeyaraj and Elvira Ismagilova and Yassine Jadil and Prianka Sarker and Rana, \{Nripendra P.\} and Laurie Hughes and Dwivedi, \{Yogesh K.\}",

note = "Publisher Copyright: {\textcopyright} 2022 Taylor \& Francis.",

year = "2023",

doi = "10.1080/10580530.2022.2140370",

language = "English",

volume = "40",

pages = "354--370",

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TY - JOUR

T1 - Mediating Role of Social Commerce Trust in Behavioral Intention and Use

AU - Jeyaraj, Anand

AU - Ismagilova, Elvira

AU - Jadil, Yassine

AU - Sarker, Prianka

AU - Rana, Nripendra P.

AU - Hughes, Laurie

AU - Dwivedi, Yogesh K.

PY - 2023

Y1 - 2023

N2 - While the importance of s-commerce is implicitly recognized, inconsistencies in extant empirical research pose significant challenges. Based on perspectives from trust, social presence, and socio-technical theories, this study develops an integrated model of the factors that influence intention and use behavior, with particular attention to the role of trust in s-commerce. The model is tested using meta-analytic structural equation modeling techniques on 201 observations from 83 s-commerce studies. Implications for research and practice are discussed.

AB - While the importance of s-commerce is implicitly recognized, inconsistencies in extant empirical research pose significant challenges. Based on perspectives from trust, social presence, and socio-technical theories, this study develops an integrated model of the factors that influence intention and use behavior, with particular attention to the role of trust in s-commerce. The model is tested using meta-analytic structural equation modeling techniques on 201 observations from 83 s-commerce studies. Implications for research and practice are discussed.

KW - Social commerce

KW - behavioral intention

KW - meta-SEM

KW - system use

UR - https://www.scopus.com/pages/publications/85143791241

U2 - 10.1080/10580530.2022.2140370

DO - 10.1080/10580530.2022.2140370

M3 - Article

AN - SCOPUS:85143791241

SN - 1058-0530

VL - 40

SP - 354

EP - 370

JO - Information Systems Management

JF - Information Systems Management

IS - 4

ER -

Mediating Role of Social Commerce Trust in Behavioral Intention and Use

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

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