Managing quality in higher education: A Malaysian case study

M. Sadiq Sohail; Jegatheesan Rajadurai; nor Azlin Abdul Rahman

doi:10.1108/09513540310474365

Managing quality in higher education: A Malaysian case study

M. Sadiq Sohail, Jegatheesan Rajadurai, nor Azlin Abdul Rahman

Department of Management and Marketing

Research output: Contribution to journal › Article › peer-review

49 Scopus citations

Abstract

With increasing competition amongst higher education institutions to attract students, “quality” has emerged as a theme to be adopted. This paper undertakes a case study of an institution, which has implemented a quality system and was the first private college in Malaysia to be awarded the ISO 9002 certification in total for all of its departments. The paper investigates the management system prior to adopting the quality system, reviews the implementation process and evaluates the effectiveness of the system on the academic departments. The paper reports findings of the study.

Original language	English
Pages (from-to)	141-146
Number of pages	6
Journal	International Journal of Educational Management
Volume	17
Issue number	4
DOIs	https://doi.org/10.1108/09513540310474365
State	Published - 1 Jul 2003

Keywords

Academic staff
Colleges
Education
ISO 9000
Malaysia
Quality

ASJC Scopus subject areas

Education
Organizational Behavior and Human Resource Management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1108/09513540310474365

Cite this

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KW - Academic staff

KW - Colleges

KW - Education

KW - ISO 9000

KW - Malaysia

KW - Quality

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ER -

Managing quality in higher education: A Malaysian case study

Abstract

Keywords

ASJC Scopus subject areas

UN SDGs

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