Logistics outsourcing in the United Arab Emirates: Evidence and managerial implications

This paper examines the usage of third party logistics services iri the United Arab Emirates using empirical research, which explores (a) the extent of usage of logistics services by companies, (b) the duration of such usage, (c) antecedent decision-making processes and (d) consequent impact on the organization. Data collected from 142 firms indicate that more than 90% of firms are satisfied with their service providers and regard the usage of third party logistics services favorably. Almost 85% of firms surveyed indicate a moderate to substantial increase in their usage of logistics services in the five years preceding the collection of data. Finally, this paper outlines implications for logistics managers based on evidence gathered.