IT workaround practices: Motivations and expectations

Ahmed Alojairi; Eyad Al Sibai; Mahdi Bokhamseen; Misbah Hammoud; Abdullah Basiouni; Walid Bahamdan

doi:10.1109/ITMC.2013.7352600

IT workaround practices: Motivations and expectations

Ahmed Alojairi, Eyad Al Sibai, Mahdi Bokhamseen, Misbah Hammoud, Abdullah Basiouni, Walid Bahamdan

Department of Information Systems and Operations Management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

An interesting phenomenon that has received limited attention in the literature is the concept of workaround practices in the field of IT and their use in organizations adopting ERP solutions. The main purpose of this paper is to analyze the effectiveness of workaround strategy by examining the main reasons behind it. The Echo method was used to evaluate the comments that participants provided regarding their ERP system task-related interactions, i.e., helpful, not-so-helpful behaviors, and workaround strategies used to handle the not-so-helpful situations. In the Company's case, the organizational Interaction Effectiveness (IE) ratio of 0.24 can be used as a baseline to determine the relative effectiveness of different interactions. The categorization process of the qualitative data revealed that Reliability (55%) received the highest number of helpful comments while Flexibility (44%) received the highest number of not-so-helpful comments.

Original language	English
Title of host publication	2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)	9781467373838
DOIs	https://doi.org/10.1109/ITMC.2013.7352600
State	Published - 10 Dec 2015

Publication series

Name	2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013

Bibliographical note

Publisher Copyright:
© 2013 IEEE.

Keywords

ERP systems
Effectiveness
Workaround

ASJC Scopus subject areas

Management of Technology and Innovation
Engineering (miscellaneous)

Access to Document

10.1109/ITMC.2013.7352600

Cite this

Alojairi, A., Sibai, E. A., Bokhamseen, M., Hammoud, M., Basiouni, A., & Bahamdan, W. (2015). IT workaround practices: Motivations and expectations. In 2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013 Article 7352600 (2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ITMC.2013.7352600

Alojairi, Ahmed ; Sibai, Eyad Al ; Bokhamseen, Mahdi et al. / IT workaround practices : Motivations and expectations. 2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013. Institute of Electrical and Electronics Engineers Inc., 2015. (2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013).

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Alojairi, A, Sibai, EA, Bokhamseen, M, Hammoud, M, Basiouni, A & Bahamdan, W 2015, IT workaround practices: Motivations and expectations. in 2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013., 7352600, 2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013, Institute of Electrical and Electronics Engineers Inc. https://doi.org/10.1109/ITMC.2013.7352600

IT workaround practices: Motivations and expectations. / Alojairi, Ahmed; Sibai, Eyad Al; Bokhamseen, Mahdi et al.
2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013. Institute of Electrical and Electronics Engineers Inc., 2015. 7352600 (2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Alojairi A, Sibai EA, Bokhamseen M, Hammoud M, Basiouni A, Bahamdan W. IT workaround practices: Motivations and expectations. In 2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013. Institute of Electrical and Electronics Engineers Inc. 2015. 7352600. (2013 International Conference on Engineering, Technology and Innovation, ICE 2013 and IEEE International Technology Management Conference, ITMC 2013). doi: 10.1109/ITMC.2013.7352600

IT workaround practices: Motivations and expectations

Abstract

Publication series

Bibliographical note

Keywords

ASJC Scopus subject areas

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