Implementing realistic job previews and expectation-lowering procedures: A field experiment

A field experiment was conducted to assess the effects of preemployment interventions on newly hired telemarketers. The procedures used were a realistic job preview (RJP), an expectation-lowering procedure (ELP), a combination (RJP & ELP), and the control condition (minimal socialization). While we know these procedures enhance the integration of newcomers to an organization, we do not know the optimal combination of RJP and ELP in the employee socialization process. The three procedures yielded relatively lower expectations than did the control group. Participants in the experimental conditions (ELP, RJP, and ELP & RJP) reported significantly lower expectations than did the control group. The lowered expectations, however, did not result in higher retention rates in all of the conditions. The RJP & ELP combination resulted in the largest number of days worked, the major criterion of interest in this study. There was no significant difference in number of days worked between the control group and the RJP group. The current study indicates that a non-job-specific ELP in combination with an RJP may exceed the benefits of an RJP or an ELP used alone. Furthermore, organizational implications regarding the different procedures are discussed.