Holistic Postoccupancy Evaluation Framework for Campus Residential Housing Facilities

This paper presents a holistic postoccupancy evaluation (POE) framework and its application to a campus residential facility. The development of a framework was based on an extensive review of literature and an identification of a comprehensive set of performance indicators. Multiple evaluation techniques were employed, including the review of existing documents, interviews, walkthroughs, questionnaire surveys, and spot measurements. The importance-satisfaction (IS) matrix was utilized to identify building performance successes and failures. The study shows that occupants are moderately satisfied with their residential environment. Specific issues identified were related to HVAC and lighting systems, among others. The holistic POE framework will help to derive more qualitative feedback in housing evaluation studies for more reliable decision making. This study bridges the research gap for the need for more holistic forms of POE in the facilities management sector. The recommendations provided in this paper will serve as feedback and feedforward for the building and construction industry.