Abstract
This study explores how Generative AI (GenAI) chatbots transform knowledge management (KM) in software development. Through qualitative interviews with developers, we examine shifts in knowledge retrieval, collaboration patterns, verification practices and skill development. Findings reveal that while GenAI tools streamline coding efficiency, they also introduce risks related to epistemic trust and erosion of deep expertise. The study proposes a post-routine model of KM, where AI automates routine tasks while amplifying the need for human oversight and critical reasoning. Practical recommendations emphasize AI governance, verification protocols, and safeguarding cognitive rigor within AI-augmented development environments.
| Original language | English |
|---|---|
| Title of host publication | Americas Conference on Information Systems, AMCIS 2025 |
| Publisher | Association for Information Systems |
| Pages | 1202-1211 |
| Number of pages | 10 |
| ISBN (Electronic) | 9798331327743 |
| State | Published - 2025 |
| Event | 2025 Americas Conference on Information Systems, AMCIS 2025 - Montreal, Canada Duration: 14 Aug 2025 → 16 Aug 2025 |
Publication series
| Name | Americas Conference on Information Systems, AMCIS 2025 |
|---|---|
| Volume | 2 |
Conference
| Conference | 2025 Americas Conference on Information Systems, AMCIS 2025 |
|---|---|
| Country/Territory | Canada |
| City | Montreal |
| Period | 14/08/25 → 16/08/25 |
Bibliographical note
Publisher Copyright:© 2025 Americas Conference on Information Systems, AMCIS 2025. All rights reserved.
Keywords
- Generative AI
- Knowledge Management
- Software Development
ASJC Scopus subject areas
- Information Systems