Abstract
The purpose of this article is to examine the success of the online public grievance redressal system from the perspective of the citizens of India. The empirical outcomes provided the positive significant connections between all 13 hypothesized relationships among the seven constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of the online public grievance redressal system for transparent and corruption free country.
| Original language | English |
|---|---|
| Pages (from-to) | 39-59 |
| Number of pages | 21 |
| Journal | Information Systems Management |
| Volume | 32 |
| Issue number | 1 |
| DOIs | |
| State | Published - 2 Jan 2015 |
| Externally published | Yes |
Bibliographical note
Publisher Copyright:© , Copyright © Taylor & Francis Group, LLC.
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
-
SDG 16 Peace, Justice and Strong Institutions
Keywords
- DeLone and McLean model
- India
- e-government
- online public grievance redressal systems
- systems success
- trust
ASJC Scopus subject areas
- Information Systems
- Computer Science Applications
- Library and Information Sciences
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