Examining the role of social influence, usefulness and ease of use for determining the mandatory use of a human resource information system in the context of Saudi ministries

This paper examines whether social influence (SI), perceived usefulness (PU) and ease of use (EU) play an important role towards encouraging the mandatory use of a human resource information system (HRIS) in Saudi ministries. The review of the existing literature indicates that no previous research has examined the mandatory use of HRIS in the Saudi context. Thus, this study has developed a conceptual model by integrating (SI) with factors from the technology acceptance model (TAM) to investigate factors affecting the use and user satisfaction of HRIS. The structure equation modelling technique was employed to test the proposed conceptual model by utilising a questionnaire-based survey data collected from a total of 195 respondents. The findings from this study suggest that (SI) exerts both a direct and indirect effect for encouraging employees to use HRIS. The findings also suggest that TAM factors (i.e. PU and EU) had a significant effect on both the use of the system and user satisfaction.