Examining the factors affecting intention to use of, and user satisfaction with online public grievance redressal system (OPGRS) in India

Nripendra P. Rana; Yogesh K. Dwivedi; Michael D. Williams

doi:10.1007/978-3-642-38862-0_15

Examining the factors affecting intention to use of, and user satisfaction with online public grievance redressal system (OPGRS) in India

Nripendra P. Rana, Yogesh K. Dwivedi, Michael D. Williams

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

9 Scopus citations

Abstract

The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. This is the first time that the success of this e-government system is examined using an IS success model. The model developed includes the constructs such as system quality, information quality, perceived usefulness, user satisfaction, and intention to use. The empirical outcomes provided the positive significant connections between all eight hypothesized relationships between five constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of OPGRS as a useful tool for transparent and corruption free country.

Original language	English
Title of host publication	Grand Successes and Failures in IT
Subtitle of host publication	Public and Private Sectors - IFIP WG 8.6 InternationalWorking Conference on Transfer and Diffusion of IT, TDIT 2013, Proceedings
Editors	Rahul De, David Wastell, Yogesh K. Dwivedi, Helle Zinner Henriksen
Publisher	Springer New York LLC
Pages	240-260
Number of pages	21
ISBN (Print)	9783642388613
DOIs	https://doi.org/10.1007/978-3-642-38862-0_15
State	Published - 2013
Externally published	Yes
Event	IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013 - Bangalore, India Duration: 27 Jun 2013 → 29 Jun 2013

Publication series

Name	IFIP Advances in Information and Communication Technology
Volume	402
ISSN (Print)	1868-4238

Conference

Conference	IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013
Country/Territory	India
City	Bangalore
Period	27/06/13 → 29/06/13

Bibliographical note

Publisher Copyright:
© IFIP International Federation for Information Processing 2013.

Keywords

DeLone and McLean
E-government
India
OPGRS
Online public grievance redressal system
Seddon

ASJC Scopus subject areas

Information Systems
Computer Networks and Communications
Information Systems and Management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-642-38862-0_15

Cite this

Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2013). Examining the factors affecting intention to use of, and user satisfaction with online public grievance redressal system (OPGRS) in India. In R. De, D. Wastell, Y. K. Dwivedi, & H. Z. Henriksen (Eds.), Grand Successes and Failures in IT: Public and Private Sectors - IFIP WG 8.6 InternationalWorking Conference on Transfer and Diffusion of IT, TDIT 2013, Proceedings (pp. 240-260). (IFIP Advances in Information and Communication Technology; Vol. 402). Springer New York LLC. https://doi.org/10.1007/978-3-642-38862-0_15

Rana, Nripendra P. ; Dwivedi, Yogesh K. ; Williams, Michael D. / Examining the factors affecting intention to use of, and user satisfaction with online public grievance redressal system (OPGRS) in India. Grand Successes and Failures in IT: Public and Private Sectors - IFIP WG 8.6 InternationalWorking Conference on Transfer and Diffusion of IT, TDIT 2013, Proceedings. editor / Rahul De ; David Wastell ; Yogesh K. Dwivedi ; Helle Zinner Henriksen. Springer New York LLC, 2013. pp. 240-260 (IFIP Advances in Information and Communication Technology).

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abstract = "The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. This is the first time that the success of this e-government system is examined using an IS success model. The model developed includes the constructs such as system quality, information quality, perceived usefulness, user satisfaction, and intention to use. The empirical outcomes provided the positive significant connections between all eight hypothesized relationships between five constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of OPGRS as a useful tool for transparent and corruption free country.",

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doi = "10.1007/978-3-642-38862-0_15",

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Rana, NP, Dwivedi, YK & Williams, MD 2013, Examining the factors affecting intention to use of, and user satisfaction with online public grievance redressal system (OPGRS) in India. in R De, D Wastell, YK Dwivedi & HZ Henriksen (eds), Grand Successes and Failures in IT: Public and Private Sectors - IFIP WG 8.6 InternationalWorking Conference on Transfer and Diffusion of IT, TDIT 2013, Proceedings. IFIP Advances in Information and Communication Technology, vol. 402, Springer New York LLC, pp. 240-260, IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, 27/06/13. https://doi.org/10.1007/978-3-642-38862-0_15

Examining the factors affecting intention to use of, and user satisfaction with online public grievance redressal system (OPGRS) in India. / Rana, Nripendra P.; Dwivedi, Yogesh K.; Williams, Michael D.
Grand Successes and Failures in IT: Public and Private Sectors - IFIP WG 8.6 InternationalWorking Conference on Transfer and Diffusion of IT, TDIT 2013, Proceedings. ed. / Rahul De; David Wastell; Yogesh K. Dwivedi; Helle Zinner Henriksen. Springer New York LLC, 2013. p. 240-260 (IFIP Advances in Information and Communication Technology; Vol. 402).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. This is the first time that the success of this e-government system is examined using an IS success model. The model developed includes the constructs such as system quality, information quality, perceived usefulness, user satisfaction, and intention to use. The empirical outcomes provided the positive significant connections between all eight hypothesized relationships between five constructs. The empirical evidence and discussion presented in the study can help the Indian government to improve upon and fully utilize the potential of OPGRS as a useful tool for transparent and corruption free country.

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ER -

Rana NP, Dwivedi YK, Williams MD. Examining the factors affecting intention to use of, and user satisfaction with online public grievance redressal system (OPGRS) in India. In De R, Wastell D, Dwivedi YK, Henriksen HZ, editors, Grand Successes and Failures in IT: Public and Private Sectors - IFIP WG 8.6 InternationalWorking Conference on Transfer and Diffusion of IT, TDIT 2013, Proceedings. Springer New York LLC. 2013. p. 240-260. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-3-642-38862-0_15

Examining the factors affecting intention to use of, and user satisfaction with online public grievance redressal system (OPGRS) in India

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

UN SDGs

Access to Document

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Cite this