Examining Jordanian citizens' intention to adopt electronic government

This study examines the factors such as trust, security, facilitating conditions, and social influence and their influence on behavioural intention to use e-government systems among Jordanians. The study investigates social influence and facilitating conditions deriving from the unified model of acceptance and use of technology (UTAUT) along with the other commonly experienced factors being used in the e-government adoption research: trust and security. The study was conducted by surveying a broad diversity of citizens from the Jordanian community. Structural equation modelling techniques are applied to data collected through a survey questionnaire from 538 participants with complete responses. The result of the analysis showed that trust, perceived security, facilitating conditions, and social influence has a positive and significant influence on behavioural intention to use the e-government system. Moreover, perceived security was also found strongly significant on the trust of e-government system. The findings provide several important implications for e-government research and practice.