Abstract
This paper examines the antecedents of branding co-creation that include social networking sites’(SNSs) participation motivations,customer participation, brand trust and brand loyalty in social media brand communities by applying the “Stimulus-Organism-Response paradigm”. The survey method was used to gather data from 407 social media users. Data were analysed using structural equation modeling techniques. The findings reveal that SNSs’ participation motivations positively influence customer participation, which in turn significantly affects brand trust and brand loyalty. Consequently, both brand trust and brand loyalty positively influence branding co-creation in brand communities on social media. Furthermore, brand trust contributes as a mediator between customer participation and brand loyalty on social media brand communities. Although studies on relationships examined through the lens of the Stimulus-Organism-Response paradigm are popular, to the authors’ surprise there is scant literature examining the relationships between SNSs’ participation motivations, customer participation in social media brand communities, brand trust, brand loyalty and branding co-creation.
| Original language | English |
|---|---|
| Pages (from-to) | 169-185 |
| Number of pages | 17 |
| Journal | International Journal of Information Management |
| Volume | 39 |
| DOIs | |
| State | Published - Apr 2018 |
| Externally published | Yes |
Bibliographical note
Publisher Copyright:© 2017 Elsevier Ltd
Keywords
- Brand loyalty
- Brand trust
- Branding co-creation
- Customer participation
- Motivations
- Online brand communities
- Social media
- Social networking sites
ASJC Scopus subject areas
- Management Information Systems
- Information Systems
- Computer Networks and Communications
- Information Systems and Management
- Marketing
- Library and Information Sciences
- Artificial Intelligence
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