Abstract
M-government (MG), as a subset of E-government (EG), has expedited the dynamic nature of EG and also created certain channels which either are not available or would be problematic for EG. This has resulted in offering more dynamic and versatile methods for citizens to access certain government services. The objective of the current study is to address and posit the factors which can contribute to an understanding of citizen intention to adopt MG services. A model was used to capture citizen behavior in MG service adoption, and the results from this model are contrasted with adoption behavior for EG from a similar study. To that end, we have developed and validated a model entitled "citizen adoption behavior of MG" (CAB-MG).
| Original language | English |
|---|---|
| Pages (from-to) | 39-48 |
| Number of pages | 10 |
| Journal | Journal of Computer Information Systems |
| Volume | 53 |
| Issue number | 2 |
| State | Published - Dec 2012 |
| Externally published | Yes |
Keywords
- Adoption behavior
- Citizen
- Digital divide
- E-government
- M-government
ASJC Scopus subject areas
- Information Systems
- Education
- Computer Networks and Communications
