E-government adoption research: Analysing challenges and critical success factors

Nripendra P. Rana; Yogesh K. Dwivedi; Michael D. Williams

E-government adoption research: Analysing challenges and critical success factors

Nripendra P. Rana, Yogesh K. Dwivedi, Michael D. Williams

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

5 Scopus citations

Abstract

After more than a decade of research in the area of e-government adoption research, no study has performed a literature analysis on the specific aspects of e-government adoption such as challenges and critical success factors. The purpose of this paper is to analyse the studies on challenges and critical success factors of e-government adoption research to suggest the future researchers about the salient facts about it. This study can help the researchers to evaluate the challenges and factors required for the successful implementation of e-government services in the different circumstances. This literature analysis was performed through filtering the usable studies specifically on challenges (C=43) and critical success factors (C=8) from an overall research studies (C=448) on e-government adoption research. The findings indicated that digital divide, poor management and infrastructure, ICT related challenges, lack of resources, lack of trust, privacy and security, and technical challenges were among the most commonly experienced challenges across the relevant studies. Moreover, user satisfaction, information accuracy, and security were few common critical success factors. The paper also acknowledges the limitations of this research and suggests further research directions for the researchers.

Original language	English
Title of host publication	Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012
Editors	Holger Schrodl, Ahmad Ghoneim, Muhammed Kamal, Ralf Klischewski
Publisher	Brunel University London Press
Pages	103-117
Number of pages	15
ISBN (Electronic)	9781908549037
State	Published - 2012
Externally published	Yes
Event	European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012 - Munich, Germany Duration: 7 Jun 2012 → 8 Jun 2012

Publication series

Name	Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012

Conference

Conference	European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012
Country/Territory	Germany
City	Munich
Period	7/06/12 → 8/06/12

Keywords

Challenges
Critical success factors
Implementation
Literature analysis

ASJC Scopus subject areas

Computer Science Applications
Computer Networks and Communications
Information Systems
Library and Information Sciences

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Cite this

Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2012). E-government adoption research: Analysing challenges and critical success factors. In H. Schrodl, A. Ghoneim, M. Kamal, & R. Klischewski (Eds.), Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012 (pp. 103-117). (Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012). Brunel University London Press.

Rana, Nripendra P. ; Dwivedi, Yogesh K. ; Williams, Michael D. / E-government adoption research : Analysing challenges and critical success factors. Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012. editor / Holger Schrodl ; Ahmad Ghoneim ; Muhammed Kamal ; Ralf Klischewski. Brunel University London Press, 2012. pp. 103-117 (Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012).

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title = "E-government adoption research: Analysing challenges and critical success factors",

abstract = "After more than a decade of research in the area of e-government adoption research, no study has performed a literature analysis on the specific aspects of e-government adoption such as challenges and critical success factors. The purpose of this paper is to analyse the studies on challenges and critical success factors of e-government adoption research to suggest the future researchers about the salient facts about it. This study can help the researchers to evaluate the challenges and factors required for the successful implementation of e-government services in the different circumstances. This literature analysis was performed through filtering the usable studies specifically on challenges (C=43) and critical success factors (C=8) from an overall research studies (C=448) on e-government adoption research. The findings indicated that digital divide, poor management and infrastructure, ICT related challenges, lack of resources, lack of trust, privacy and security, and technical challenges were among the most commonly experienced challenges across the relevant studies. Moreover, user satisfaction, information accuracy, and security were few common critical success factors. The paper also acknowledges the limitations of this research and suggests further research directions for the researchers.",

keywords = "Challenges, Critical success factors, Implementation, Literature analysis",

author = "Rana, \{Nripendra P.\} and Dwivedi, \{Yogesh K.\} and Williams, \{Michael D.\}",

year = "2012",

language = "English",

series = "Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012",

publisher = "Brunel University London Press",

pages = "103--117",

editor = "Holger Schrodl and Ahmad Ghoneim and Muhammed Kamal and Ralf Klischewski",

booktitle = "Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012",

note = "European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012 ; Conference date: 07-06-2012 Through 08-06-2012",

}

Rana, NP, Dwivedi, YK & Williams, MD 2012, E-government adoption research: Analysing challenges and critical success factors. in H Schrodl, A Ghoneim, M Kamal & R Klischewski (eds), Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012. Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012, Brunel University London Press, pp. 103-117, European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012, Munich, Germany, 7/06/12.

E-government adoption research: Analysing challenges and critical success factors. / Rana, Nripendra P.; Dwivedi, Yogesh K.; Williams, Michael D.
Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012. ed. / Holger Schrodl; Ahmad Ghoneim; Muhammed Kamal; Ralf Klischewski. Brunel University London Press, 2012. p. 103-117 (Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - E-government adoption research

T2 - European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012

AU - Rana, Nripendra P.

AU - Dwivedi, Yogesh K.

AU - Williams, Michael D.

PY - 2012

Y1 - 2012

N2 - After more than a decade of research in the area of e-government adoption research, no study has performed a literature analysis on the specific aspects of e-government adoption such as challenges and critical success factors. The purpose of this paper is to analyse the studies on challenges and critical success factors of e-government adoption research to suggest the future researchers about the salient facts about it. This study can help the researchers to evaluate the challenges and factors required for the successful implementation of e-government services in the different circumstances. This literature analysis was performed through filtering the usable studies specifically on challenges (C=43) and critical success factors (C=8) from an overall research studies (C=448) on e-government adoption research. The findings indicated that digital divide, poor management and infrastructure, ICT related challenges, lack of resources, lack of trust, privacy and security, and technical challenges were among the most commonly experienced challenges across the relevant studies. Moreover, user satisfaction, information accuracy, and security were few common critical success factors. The paper also acknowledges the limitations of this research and suggests further research directions for the researchers.

AB - After more than a decade of research in the area of e-government adoption research, no study has performed a literature analysis on the specific aspects of e-government adoption such as challenges and critical success factors. The purpose of this paper is to analyse the studies on challenges and critical success factors of e-government adoption research to suggest the future researchers about the salient facts about it. This study can help the researchers to evaluate the challenges and factors required for the successful implementation of e-government services in the different circumstances. This literature analysis was performed through filtering the usable studies specifically on challenges (C=43) and critical success factors (C=8) from an overall research studies (C=448) on e-government adoption research. The findings indicated that digital divide, poor management and infrastructure, ICT related challenges, lack of resources, lack of trust, privacy and security, and technical challenges were among the most commonly experienced challenges across the relevant studies. Moreover, user satisfaction, information accuracy, and security were few common critical success factors. The paper also acknowledges the limitations of this research and suggests further research directions for the researchers.

KW - Challenges

KW - Critical success factors

KW - Implementation

KW - Literature analysis

UR - https://www.scopus.com/pages/publications/84962696689

M3 - Conference contribution

AN - SCOPUS:84962696689

T3 - Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012

SP - 103

EP - 117

BT - Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012

A2 - Schrodl, Holger

A2 - Ghoneim, Ahmad

A2 - Kamal, Muhammed

A2 - Klischewski, Ralf

PB - Brunel University London Press

Y2 - 7 June 2012 through 8 June 2012

ER -

Rana NP, Dwivedi YK, Williams MD. E-government adoption research: Analysing challenges and critical success factors. In Schrodl H, Ghoneim A, Kamal M, Klischewski R, editors, Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012. Brunel University London Press. 2012. p. 103-117. (Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems, EMCIS 2012).

E-government adoption research: Analysing challenges and critical success factors

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

UN SDGs

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Cite this