E-government adoption research: An analysis of the employee's perspective

This paper works toward analysing the employee's perspective of e-government adoption literature. The purpose of this paper is to provide a review of current literature pertaining to electronic government research in order to observe basic trends and highlight promising lines of inquiry. Of an initial search resulting in 448 articles published in between 2000-2011, 134 were found to discuss adoption of e-government services from an employee's perspective and included in our study. Of these 134 articles, 77 reported qualitative research, 52 quantitative, and five reported activity belonging to both categories. The findings suggest that there is currently a relative lack of theoretical development and rigor in the area, and although many aspects such as job relevance, security, perceived benefits, anxiety, and perceived quality are clearly significant as far as employee's adoption is concerned, they have not been investigated to their potential, and there remains much opportunity for researchers to shape and develop the field. Restricting our analysis to theoretical constructs and their frequency may not provide a full picture of the relevance of the constructs.