Digital payments adoption research: A review of factors influencing consumer’s attitude, intention and usage

Pushp P. Patil; Nripendra P. Rana; Yogesh K. Dwivedi

doi:10.1007/978-3-030-02131-3_6

Digital payments adoption research: A review of factors influencing consumer’s attitude, intention and usage

Pushp P. Patil^*
, Nripendra P. Rana
, Yogesh K. Dwivedi

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

24 Scopus citations

Abstract

Digital payment methods (DPMs) are evolving fast but they are yet to be widely adopted particularly in the developing countries. An initial review of literature suggests that several studies have already been conducted on this topic for understanding antecedents of digital payments adoption. However, only a few studies have examined this emerging topic in the context of developing countries. The aim of this submission is to identify antecedents of consumer adoption and usage of digital payments methods. The results of this literature analysis suggest that constructs related to technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) along with trust and risk are the most frequently examined constructs for determining consumer’s behavioural intention to use and usage of DPMs. The findings from this work can help researchers selecting factors for inclusion in the future empirical works on this topic.

Original language	English
Title of host publication	Challenges and Opportunities in the Digital Era - 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018, Proceedings
Editors	Matti Mäntymäki, Salah A. Al-Sharhan, Antonis C. Simintiras, Luay Tahat, Issam Moughrabi, Taher M. Ali, Marijn Janssen, Yogesh K. Dwivedi, Nripendra P. Rana
Publisher	Springer Verlag
Pages	45-52
Number of pages	8
ISBN (Print)	9783030021306
DOIs	https://doi.org/10.1007/978-3-030-02131-3_6
State	Published - 2018
Externally published	Yes
Event	17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018 - Kuwait City, Kuwait Duration: 30 Oct 2018 → 1 Nov 2018

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	11195 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018
Country/Territory	Kuwait
City	Kuwait City
Period	30/10/18 → 1/11/18

Bibliographical note

Publisher Copyright:
© IFIP International Federation for Information Processing 2018.

Keywords

Adoption
Cashless payments
Construct mapping
Digital payments
Meta-analysis
Mobile payments

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-030-02131-3_6

Cite this

Patil, P. P., Rana, N. P., & Dwivedi, Y. K. (2018). Digital payments adoption research: A review of factors influencing consumer’s attitude, intention and usage. In M. Mäntymäki, S. A. Al-Sharhan, A. C. Simintiras, L. Tahat, I. Moughrabi, T. M. Ali, M. Janssen, Y. K. Dwivedi, & N. P. Rana (Eds.), Challenges and Opportunities in the Digital Era - 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018, Proceedings (pp. 45-52). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11195 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-030-02131-3_6

Patil, Pushp P. ; Rana, Nripendra P. ; Dwivedi, Yogesh K. / Digital payments adoption research : A review of factors influencing consumer’s attitude, intention and usage. Challenges and Opportunities in the Digital Era - 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018, Proceedings. editor / Matti Mäntymäki ; Salah A. Al-Sharhan ; Antonis C. Simintiras ; Luay Tahat ; Issam Moughrabi ; Taher M. Ali ; Marijn Janssen ; Yogesh K. Dwivedi ; Nripendra P. Rana. Springer Verlag, 2018. pp. 45-52 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{d2b6e0e215d849e9905f4b3132927778,

title = "Digital payments adoption research: A review of factors influencing consumer{\textquoteright}s attitude, intention and usage",

abstract = "Digital payment methods (DPMs) are evolving fast but they are yet to be widely adopted particularly in the developing countries. An initial review of literature suggests that several studies have already been conducted on this topic for understanding antecedents of digital payments adoption. However, only a few studies have examined this emerging topic in the context of developing countries. The aim of this submission is to identify antecedents of consumer adoption and usage of digital payments methods. The results of this literature analysis suggest that constructs related to technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) along with trust and risk are the most frequently examined constructs for determining consumer{\textquoteright}s behavioural intention to use and usage of DPMs. The findings from this work can help researchers selecting factors for inclusion in the future empirical works on this topic.",

keywords = "Adoption, Cashless payments, Construct mapping, Digital payments, Meta-analysis, Mobile payments",

author = "Patil, \{Pushp P.\} and Rana, \{Nripendra P.\} and Dwivedi, \{Yogesh K.\}",

note = "Publisher Copyright: {\textcopyright} IFIP International Federation for Information Processing 2018.; 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018 ; Conference date: 30-10-2018 Through 01-11-2018",

year = "2018",

doi = "10.1007/978-3-030-02131-3\_6",

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isbn = "9783030021306",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

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editor = "Matti M{\"a}ntym{\"a}ki and Al-Sharhan, \{Salah A.\} and Simintiras, \{Antonis C.\} and Luay Tahat and Issam Moughrabi and Ali, \{Taher M.\} and Marijn Janssen and Dwivedi, \{Yogesh K.\} and Rana, \{Nripendra P.\}",

booktitle = "Challenges and Opportunities in the Digital Era - 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018, Proceedings",

address = "Germany",

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Patil, PP, Rana, NP & Dwivedi, YK 2018, Digital payments adoption research: A review of factors influencing consumer’s attitude, intention and usage. in M Mäntymäki, SA Al-Sharhan, AC Simintiras, L Tahat, I Moughrabi, TM Ali, M Janssen, YK Dwivedi & NP Rana (eds), Challenges and Opportunities in the Digital Era - 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 11195 LNCS, Springer Verlag, pp. 45-52, 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018, Kuwait City, Kuwait, 30/10/18. https://doi.org/10.1007/978-3-030-02131-3_6

Digital payments adoption research: A review of factors influencing consumer’s attitude, intention and usage. / Patil, Pushp P.; Rana, Nripendra P.; Dwivedi, Yogesh K.
Challenges and Opportunities in the Digital Era - 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018, Proceedings. ed. / Matti Mäntymäki; Salah A. Al-Sharhan; Antonis C. Simintiras; Luay Tahat; Issam Moughrabi; Taher M. Ali; Marijn Janssen; Yogesh K. Dwivedi; Nripendra P. Rana. Springer Verlag, 2018. p. 45-52 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11195 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Digital payments adoption research

T2 - 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018

AU - Patil, Pushp P.

AU - Rana, Nripendra P.

AU - Dwivedi, Yogesh K.

N1 - Publisher Copyright: © IFIP International Federation for Information Processing 2018.

PY - 2018

Y1 - 2018

N2 - Digital payment methods (DPMs) are evolving fast but they are yet to be widely adopted particularly in the developing countries. An initial review of literature suggests that several studies have already been conducted on this topic for understanding antecedents of digital payments adoption. However, only a few studies have examined this emerging topic in the context of developing countries. The aim of this submission is to identify antecedents of consumer adoption and usage of digital payments methods. The results of this literature analysis suggest that constructs related to technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) along with trust and risk are the most frequently examined constructs for determining consumer’s behavioural intention to use and usage of DPMs. The findings from this work can help researchers selecting factors for inclusion in the future empirical works on this topic.

AB - Digital payment methods (DPMs) are evolving fast but they are yet to be widely adopted particularly in the developing countries. An initial review of literature suggests that several studies have already been conducted on this topic for understanding antecedents of digital payments adoption. However, only a few studies have examined this emerging topic in the context of developing countries. The aim of this submission is to identify antecedents of consumer adoption and usage of digital payments methods. The results of this literature analysis suggest that constructs related to technology acceptance model (TAM) and unified theory of acceptance and use of technology (UTAUT) along with trust and risk are the most frequently examined constructs for determining consumer’s behavioural intention to use and usage of DPMs. The findings from this work can help researchers selecting factors for inclusion in the future empirical works on this topic.

KW - Adoption

KW - Cashless payments

KW - Construct mapping

KW - Digital payments

KW - Meta-analysis

KW - Mobile payments

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DO - 10.1007/978-3-030-02131-3_6

M3 - Conference contribution

AN - SCOPUS:85055816879

SN - 9783030021306

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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BT - Challenges and Opportunities in the Digital Era - 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018, Proceedings

A2 - Mäntymäki, Matti

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A2 - Simintiras, Antonis C.

A2 - Tahat, Luay

A2 - Moughrabi, Issam

A2 - Ali, Taher M.

A2 - Janssen, Marijn

A2 - Dwivedi, Yogesh K.

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PB - Springer Verlag

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ER -

Patil PP, Rana NP, Dwivedi YK. Digital payments adoption research: A review of factors influencing consumer’s attitude, intention and usage. In Mäntymäki M, Al-Sharhan SA, Simintiras AC, Tahat L, Moughrabi I, Ali TM, Janssen M, Dwivedi YK, Rana NP, editors, Challenges and Opportunities in the Digital Era - 17th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2018, Proceedings. Springer Verlag. 2018. p. 45-52. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-030-02131-3_6

Digital payments adoption research: A review of factors influencing consumer’s attitude, intention and usage

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this