Digital payments adoption: An analysis of literature

Pushp P. Patil; Yogesh K. Dwivedi; Nripendra P. Rana

doi:10.1007/978-3-319-68557-1_7

Digital payments adoption: An analysis of literature

Pushp P. Patil, Yogesh K. Dwivedi^*, Nripendra P. Rana

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

81 Scopus citations

Abstract

Digital payments (mainly enabled by mobile devices) have huge potential to change lives of millions of people in developing countries by offering financial services to the unbanked masses. Despite its potential digital payment methods have not been widely and successfully adopted in the developing countries. In order to ascertain the various drivers and inhibitors behind digital payment adoption, this study did a review of research on digital and mobile payment adoption and use. Results of this literature analysis revealed performance expectancy/perceived usefulness as most significant determinant of consumer’s behavioral intention to use mobile payments followed by perceived ease of use (PEOU). Perceived risk was found as major inhibitor to the adoption of mobile payments. Also majority of studies employed TAM and its extension to understand consumer adoption to mobile payment followed by UTAUT.

Original language	English
Title of host publication	Digital Nations – Smart Cities, Innovation, and Sustainability - 16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017, Proceedings
Editors	Antonis Simintiras, Salah Al-Sharhan, Arpan Kumar Kar, P. Vigneswara Ilavarasan, M.P. Gupta, Matti Mantymaki, Yogesh K. Dwivedi, Marijn Janssen
Publisher	Springer Verlag
Pages	61-70
Number of pages	10
ISBN (Print)	9783319685564
DOIs	https://doi.org/10.1007/978-3-319-68557-1_7
State	Published - 2017
Externally published	Yes
Event	16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017 - Delhi, India Duration: 21 Nov 2017 → 23 Nov 2017

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	10595 LNCS
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017
Country/Territory	India
City	Delhi
Period	21/11/17 → 23/11/17

Bibliographical note

Publisher Copyright:
© IFIP International Federation for Information Processing 2017.

Keywords

Adoption
Cashless payments
Diffusion
Digital payments
Literature review
Mobile payments
TAM
UTAUT

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1007/978-3-319-68557-1_7

Cite this

Patil, P. P., Dwivedi, Y. K., & Rana, N. P. (2017). Digital payments adoption: An analysis of literature. In A. Simintiras, S. Al-Sharhan, A. K. Kar, P. V. Ilavarasan, M. P. Gupta, M. Mantymaki, Y. K. Dwivedi, & M. Janssen (Eds.), Digital Nations – Smart Cities, Innovation, and Sustainability - 16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017, Proceedings (pp. 61-70). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10595 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-68557-1_7

Patil, Pushp P. ; Dwivedi, Yogesh K. ; Rana, Nripendra P. / Digital payments adoption : An analysis of literature. Digital Nations – Smart Cities, Innovation, and Sustainability - 16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017, Proceedings. editor / Antonis Simintiras ; Salah Al-Sharhan ; Arpan Kumar Kar ; P. Vigneswara Ilavarasan ; M.P. Gupta ; Matti Mantymaki ; Yogesh K. Dwivedi ; Marijn Janssen. Springer Verlag, 2017. pp. 61-70 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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title = "Digital payments adoption: An analysis of literature",

abstract = "Digital payments (mainly enabled by mobile devices) have huge potential to change lives of millions of people in developing countries by offering financial services to the unbanked masses. Despite its potential digital payment methods have not been widely and successfully adopted in the developing countries. In order to ascertain the various drivers and inhibitors behind digital payment adoption, this study did a review of research on digital and mobile payment adoption and use. Results of this literature analysis revealed performance expectancy/perceived usefulness as most significant determinant of consumer{\textquoteright}s behavioral intention to use mobile payments followed by perceived ease of use (PEOU). Perceived risk was found as major inhibitor to the adoption of mobile payments. Also majority of studies employed TAM and its extension to understand consumer adoption to mobile payment followed by UTAUT.",

keywords = "Adoption, Cashless payments, Diffusion, Digital payments, Literature review, Mobile payments, TAM, UTAUT",

author = "Patil, \{Pushp P.\} and Dwivedi, \{Yogesh K.\} and Rana, \{Nripendra P.\}",

note = "Publisher Copyright: {\textcopyright} IFIP International Federation for Information Processing 2017.; 16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017 ; Conference date: 21-11-2017 Through 23-11-2017",

year = "2017",

doi = "10.1007/978-3-319-68557-1\_7",

language = "English",

isbn = "9783319685564",

series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",

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booktitle = "Digital Nations – Smart Cities, Innovation, and Sustainability - 16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017, Proceedings",

address = "Germany",

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Patil, PP, Dwivedi, YK & Rana, NP 2017, Digital payments adoption: An analysis of literature. in A Simintiras, S Al-Sharhan, AK Kar, PV Ilavarasan, MP Gupta, M Mantymaki, YK Dwivedi & M Janssen (eds), Digital Nations – Smart Cities, Innovation, and Sustainability - 16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 10595 LNCS, Springer Verlag, pp. 61-70, 16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017, Delhi, India, 21/11/17. https://doi.org/10.1007/978-3-319-68557-1_7

Digital payments adoption: An analysis of literature. / Patil, Pushp P.; Dwivedi, Yogesh K.; Rana, Nripendra P.
Digital Nations – Smart Cities, Innovation, and Sustainability - 16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017, Proceedings. ed. / Antonis Simintiras; Salah Al-Sharhan; Arpan Kumar Kar; P. Vigneswara Ilavarasan; M.P. Gupta; Matti Mantymaki; Yogesh K. Dwivedi; Marijn Janssen. Springer Verlag, 2017. p. 61-70 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10595 LNCS).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Digital payments adoption

T2 - 16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017

AU - Patil, Pushp P.

AU - Dwivedi, Yogesh K.

AU - Rana, Nripendra P.

N1 - Publisher Copyright: © IFIP International Federation for Information Processing 2017.

PY - 2017

Y1 - 2017

N2 - Digital payments (mainly enabled by mobile devices) have huge potential to change lives of millions of people in developing countries by offering financial services to the unbanked masses. Despite its potential digital payment methods have not been widely and successfully adopted in the developing countries. In order to ascertain the various drivers and inhibitors behind digital payment adoption, this study did a review of research on digital and mobile payment adoption and use. Results of this literature analysis revealed performance expectancy/perceived usefulness as most significant determinant of consumer’s behavioral intention to use mobile payments followed by perceived ease of use (PEOU). Perceived risk was found as major inhibitor to the adoption of mobile payments. Also majority of studies employed TAM and its extension to understand consumer adoption to mobile payment followed by UTAUT.

AB - Digital payments (mainly enabled by mobile devices) have huge potential to change lives of millions of people in developing countries by offering financial services to the unbanked masses. Despite its potential digital payment methods have not been widely and successfully adopted in the developing countries. In order to ascertain the various drivers and inhibitors behind digital payment adoption, this study did a review of research on digital and mobile payment adoption and use. Results of this literature analysis revealed performance expectancy/perceived usefulness as most significant determinant of consumer’s behavioral intention to use mobile payments followed by perceived ease of use (PEOU). Perceived risk was found as major inhibitor to the adoption of mobile payments. Also majority of studies employed TAM and its extension to understand consumer adoption to mobile payment followed by UTAUT.

KW - Adoption

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KW - Diffusion

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KW - Literature review

KW - Mobile payments

KW - TAM

KW - UTAUT

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T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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BT - Digital Nations – Smart Cities, Innovation, and Sustainability - 16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017, Proceedings

A2 - Simintiras, Antonis

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A2 - Kar, Arpan Kumar

A2 - Ilavarasan, P. Vigneswara

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A2 - Dwivedi, Yogesh K.

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Patil PP, Dwivedi YK, Rana NP. Digital payments adoption: An analysis of literature. In Simintiras A, Al-Sharhan S, Kar AK, Ilavarasan PV, Gupta MP, Mantymaki M, Dwivedi YK, Janssen M, editors, Digital Nations – Smart Cities, Innovation, and Sustainability - 16th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2017, Proceedings. Springer Verlag. 2017. p. 61-70. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-68557-1_7

Digital payments adoption: An analysis of literature

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

UN SDGs

Access to Document

Fingerprint

Cite this