Customers’ Intention and Adoption of Telebanking in Jordan

Ali Abdallah Alalwan; Yogesh K. Dwivedi; Michael D. Williams

doi:10.1080/10580530.2016.1155950

Customers’ Intention and Adoption of Telebanking in Jordan

Ali Abdallah Alalwan, Yogesh K. Dwivedi^*, Michael D. Williams

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

94 Scopus citations

Abstract

ABSTRACT: This study investigates the factors influencing customers’ intention and adoption of telebanking in Jordan. The proposed model integrated perceived risk with the extended Unified Theory of Acceptance and Use of Technology. The results show that behavioral intention is significantly influenced by performance expectancy, hedonic motivation, price value, and perceived risk. Implications for practitioners, research limitations, and future directions are also discussed further in this article.

Original language	English
Pages (from-to)	154-178
Number of pages	25
Journal	Information Systems Management
Volume	33
Issue number	2
DOIs	https://doi.org/10.1080/10580530.2016.1155950
State	Published - 2 Apr 2016
Externally published	Yes

Bibliographical note

Publisher Copyright:
© 2016 Taylor & Francis.

Keywords

Adoption
Jordan
Unified Theory of Acceptance and Use of Technology
behavioral intention
consumer
self-service technologies
telebanking

ASJC Scopus subject areas

Information Systems
Computer Science Applications
Library and Information Sciences

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10.1080/10580530.2016.1155950

Cite this

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title = "Customers{\textquoteright} Intention and Adoption of Telebanking in Jordan",

abstract = "ABSTRACT: This study investigates the factors influencing customers{\textquoteright} intention and adoption of telebanking in Jordan. The proposed model integrated perceived risk with the extended Unified Theory of Acceptance and Use of Technology. The results show that behavioral intention is significantly influenced by performance expectancy, hedonic motivation, price value, and perceived risk. Implications for practitioners, research limitations, and future directions are also discussed further in this article.",

keywords = "Adoption, Jordan, Unified Theory of Acceptance and Use of Technology, behavioral intention, consumer, self-service technologies, telebanking",

author = "Alalwan, \{Ali Abdallah\} and Dwivedi, \{Yogesh K.\} and Williams, \{Michael D.\}",

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doi = "10.1080/10580530.2016.1155950",

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AU - Dwivedi, Yogesh K.

AU - Williams, Michael D.

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Y1 - 2016/4/2

N2 - ABSTRACT: This study investigates the factors influencing customers’ intention and adoption of telebanking in Jordan. The proposed model integrated perceived risk with the extended Unified Theory of Acceptance and Use of Technology. The results show that behavioral intention is significantly influenced by performance expectancy, hedonic motivation, price value, and perceived risk. Implications for practitioners, research limitations, and future directions are also discussed further in this article.

AB - ABSTRACT: This study investigates the factors influencing customers’ intention and adoption of telebanking in Jordan. The proposed model integrated perceived risk with the extended Unified Theory of Acceptance and Use of Technology. The results show that behavioral intention is significantly influenced by performance expectancy, hedonic motivation, price value, and perceived risk. Implications for practitioners, research limitations, and future directions are also discussed further in this article.

KW - Adoption

KW - Jordan

KW - Unified Theory of Acceptance and Use of Technology

KW - behavioral intention

KW - consumer

KW - self-service technologies

KW - telebanking

UR - https://www.scopus.com/pages/publications/84964751494

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IS - 2

ER -

Customers’ Intention and Adoption of Telebanking in Jordan

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

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