Consumer Adoption of Self-Service Technologies in the Context of the Jordanian Banking Industry: Examining the Moderating Role of Channel Types

Abdullah M. Baabdullah; Nripendra P. Rana; Ali Abdallah Alalwan; Rubina Islam; Pushp Patil; Yogesh K. Dwivedi

doi:10.1080/10580530.2019.1651107

Consumer Adoption of Self-Service Technologies in the Context of the Jordanian Banking Industry: Examining the Moderating Role of Channel Types

Abdullah M. Baabdullah^*, Nripendra P. Rana, Ali Abdallah Alalwan, Rubina Islam, Pushp Patil, Yogesh K. Dwivedi

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

43 Scopus citations

Abstract

This study aimed to test if the impacts of the main predictors of customer intention and adoption of self-service technologies (SSTs) could be moderated by channel type. The required data were collected from a convenience sample of Jordanian banking customers using a survey questionnaire. The results of the X² differences test also indicate that there are significant differences in the influence of the main predictors due to the moderating effect of channel type.

Original language	English
Pages (from-to)	286-305
Number of pages	20
Journal	Information Systems Management
Volume	36
Issue number	4
DOIs	https://doi.org/10.1080/10580530.2019.1651107
State	Published - 2 Oct 2019
Externally published	Yes

Bibliographical note

Publisher Copyright:
© 2019, © 2019 Taylor & Francis.

Keywords

Internet banking
SST
mobile banking
moderating effect
telebanking

ASJC Scopus subject areas

Information Systems
Computer Science Applications
Library and Information Sciences

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10.1080/10580530.2019.1651107

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title = "Consumer Adoption of Self-Service Technologies in the Context of the Jordanian Banking Industry: Examining the Moderating Role of Channel Types",

abstract = "This study aimed to test if the impacts of the main predictors of customer intention and adoption of self-service technologies (SSTs) could be moderated by channel type. The required data were collected from a convenience sample of Jordanian banking customers using a survey questionnaire. The results of the X2 differences test also indicate that there are significant differences in the influence of the main predictors due to the moderating effect of channel type.",

keywords = "Internet banking, SST, mobile banking, moderating effect, telebanking",

author = "Baabdullah, \{Abdullah M.\} and Rana, \{Nripendra P.\} and Alalwan, \{Ali Abdallah\} and Rubina Islam and Pushp Patil and Dwivedi, \{Yogesh K.\}",

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AU - Baabdullah, Abdullah M.

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AU - Alalwan, Ali Abdallah

AU - Islam, Rubina

AU - Patil, Pushp

AU - Dwivedi, Yogesh K.

PY - 2019/10/2

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N2 - This study aimed to test if the impacts of the main predictors of customer intention and adoption of self-service technologies (SSTs) could be moderated by channel type. The required data were collected from a convenience sample of Jordanian banking customers using a survey questionnaire. The results of the X2 differences test also indicate that there are significant differences in the influence of the main predictors due to the moderating effect of channel type.

AB - This study aimed to test if the impacts of the main predictors of customer intention and adoption of self-service technologies (SSTs) could be moderated by channel type. The required data were collected from a convenience sample of Jordanian banking customers using a survey questionnaire. The results of the X2 differences test also indicate that there are significant differences in the influence of the main predictors due to the moderating effect of channel type.

KW - Internet banking

KW - SST

KW - mobile banking

KW - moderating effect

KW - telebanking

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ER -

Consumer Adoption of Self-Service Technologies in the Context of the Jordanian Banking Industry: Examining the Moderating Role of Channel Types

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

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