Abstract
E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government trust into the IS success model and empirically tests the model on empirical findings reported in 67 prior studies using meta-analysis methods and structural equation modeling. Our analysis shows that: a) information quality, service quality, system quality, and user satisfaction influence e-government trust, and b) system use mediates the effect of e-government trust on intention to use e-government systems in the future.
| Original language | English |
|---|---|
| Journal | Australasian Journal of Information Systems |
| Volume | 27 |
| DOIs | |
| State | Published - 2023 |
| Externally published | Yes |
Bibliographical note
Publisher Copyright:© 2023 authors. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 Australia License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and AJIS are credited.
Keywords
- E-Government trust
- Information system success
- MASEM
- Meta-analysis
- Meta-analytic structural equation modeling
- SEM
ASJC Scopus subject areas
- Information Systems
- Business, Management and Accounting (miscellaneous)
- Human-Computer Interaction
- Information Systems and Management
