Citizens' awareness, acceptance and use of mobile government services in India: An exploratory research

Yogesh K. Dwivedi; G. P. Sahu; Abdullah M.A. Baabdullah; Nripendra P. Rana

doi:10.1145/3209415.3209491

Citizens' awareness, acceptance and use of mobile government services in India: An exploratory research

Yogesh K. Dwivedi, G. P. Sahu, Abdullah M.A. Baabdullah, Nripendra P. Rana

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Scopus citations

Abstract

The development of mobile technology is not only changing the way business is run, as evidenced by the fast growth of mobile commerce, but also facilitating the transformation in a way that governments deliver their services. Mobile government is one area that has received very little research, but it can have a tremendous impact on the way citizens engage with their government. This research will analyse the data gathered from 25 respondents through online survey on the various aspects of mobile government and in India and their views on some of the key questions related to the use of mobile government in the country.

Original language	English
Title of host publication	Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2018
Editors	Atreyi Kankanhalli, Adegboyega Ojo, Delfina Soares
Publisher	Association for Computing Machinery
Pages	236-239
Number of pages	4
ISBN (Print)	9781450354219
DOIs	https://doi.org/10.1145/3209415.3209491
State	Published - 4 Apr 2018
Externally published	Yes
Event	11th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2018 - Galway, Ireland Duration: 4 Apr 2018 → 6 Apr 2018

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	11th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2018
Country/Territory	Ireland
City	Galway
Period	4/04/18 → 6/04/18

Bibliographical note

Publisher Copyright:
© 2018 Copyright is held by the owner/author(s). Publication rights licensed to ACM.

Keywords

Acceptance
Awareness
Citizens
India
M-government
Mobile government

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Vision and Pattern Recognition
Computer Networks and Communications

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1145/3209415.3209491

Cite this

Dwivedi, Y. K., Sahu, G. P., Baabdullah, A. M. A., & Rana, N. P. (2018). Citizens' awareness, acceptance and use of mobile government services in India: An exploratory research. In A. Kankanhalli, A. Ojo, & D. Soares (Eds.), Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2018 (pp. 236-239). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3209415.3209491

Dwivedi, Yogesh K. ; Sahu, G. P. ; Baabdullah, Abdullah M.A. et al. / Citizens' awareness, acceptance and use of mobile government services in India : An exploratory research. Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2018. editor / Atreyi Kankanhalli ; Adegboyega Ojo ; Delfina Soares. Association for Computing Machinery, 2018. pp. 236-239 (ACM International Conference Proceeding Series).

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abstract = "The development of mobile technology is not only changing the way business is run, as evidenced by the fast growth of mobile commerce, but also facilitating the transformation in a way that governments deliver their services. Mobile government is one area that has received very little research, but it can have a tremendous impact on the way citizens engage with their government. This research will analyse the data gathered from 25 respondents through online survey on the various aspects of mobile government and in India and their views on some of the key questions related to the use of mobile government in the country.",

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note = "Publisher Copyright: {\textcopyright} 2018 Copyright is held by the owner/author(s). Publication rights licensed to ACM.; 11th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2018 ; Conference date: 04-04-2018 Through 06-04-2018",

year = "2018",

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language = "English",

isbn = "9781450354219",

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Dwivedi, YK, Sahu, GP, Baabdullah, AMA & Rana, NP 2018, Citizens' awareness, acceptance and use of mobile government services in India: An exploratory research. in A Kankanhalli, A Ojo & D Soares (eds), Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2018. ACM International Conference Proceeding Series, Association for Computing Machinery, pp. 236-239, 11th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2018, Galway, Ireland, 4/04/18. https://doi.org/10.1145/3209415.3209491

Citizens' awareness, acceptance and use of mobile government services in India: An exploratory research. / Dwivedi, Yogesh K.; Sahu, G. P.; Baabdullah, Abdullah M.A. et al.
Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2018. ed. / Atreyi Kankanhalli; Adegboyega Ojo; Delfina Soares. Association for Computing Machinery, 2018. p. 236-239 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - The development of mobile technology is not only changing the way business is run, as evidenced by the fast growth of mobile commerce, but also facilitating the transformation in a way that governments deliver their services. Mobile government is one area that has received very little research, but it can have a tremendous impact on the way citizens engage with their government. This research will analyse the data gathered from 25 respondents through online survey on the various aspects of mobile government and in India and their views on some of the key questions related to the use of mobile government in the country.

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ER -

Dwivedi YK, Sahu GP, Baabdullah AMA, Rana NP. Citizens' awareness, acceptance and use of mobile government services in India: An exploratory research. In Kankanhalli A, Ojo A, Soares D, editors, Proceedings of the 11th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2018. Association for Computing Machinery. 2018. p. 236-239. (ACM International Conference Proceeding Series). doi: 10.1145/3209415.3209491

Citizens' awareness, acceptance and use of mobile government services in India: An exploratory research

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

UN SDGs

Access to Document

Fingerprint

Cite this