Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom

Lemuria Carter; Vishanth Weerakkody; Brandis Phillips; Yogesh K. Dwivedi

doi:10.1080/10580530.2016.1155948

Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom

Lemuria Carter^*
, Vishanth Weerakkody
, Brandis Phillips
, Yogesh K. Dwivedi

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

179 Scopus citations

Abstract

ABSTRACT: This study presents a cross-national examination of e-government adoption in the United Kingdom and the United States. The results of partial least squares analysis indicate that disposition to trust is positively related to internet trust and government trust. Perceived ease of use and perceived usefulness have a significant impact on intention to use. Internet trust has a positive effect on intention to use. We conclude by highlighting cultural differences in e-government adoption.

Original language	English
Pages (from-to)	124-140
Number of pages	17
Journal	Information Systems Management
Volume	33
Issue number	2
DOIs	https://doi.org/10.1080/10580530.2016.1155948
State	Published - 2 Apr 2016
Externally published	Yes

Bibliographical note

Publisher Copyright:
© 2016 Taylor & Francis.

Keywords

Comparative research
IT diffusion and adoption
e-government
user acceptance of IT

ASJC Scopus subject areas

Information Systems
Computer Science Applications
Library and Information Sciences

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1080/10580530.2016.1155948

Cite this

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title = "Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom",

abstract = "ABSTRACT: This study presents a cross-national examination of e-government adoption in the United Kingdom and the United States. The results of partial least squares analysis indicate that disposition to trust is positively related to internet trust and government trust. Perceived ease of use and perceived usefulness have a significant impact on intention to use. Internet trust has a positive effect on intention to use. We conclude by highlighting cultural differences in e-government adoption.",

keywords = "Comparative research, IT diffusion and adoption, e-government, user acceptance of IT",

author = "Lemuria Carter and Vishanth Weerakkody and Brandis Phillips and Dwivedi, \{Yogesh K.\}",

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year = "2016",

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doi = "10.1080/10580530.2016.1155948",

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AU - Carter, Lemuria

AU - Weerakkody, Vishanth

AU - Phillips, Brandis

AU - Dwivedi, Yogesh K.

PY - 2016/4/2

Y1 - 2016/4/2

N2 - ABSTRACT: This study presents a cross-national examination of e-government adoption in the United Kingdom and the United States. The results of partial least squares analysis indicate that disposition to trust is positively related to internet trust and government trust. Perceived ease of use and perceived usefulness have a significant impact on intention to use. Internet trust has a positive effect on intention to use. We conclude by highlighting cultural differences in e-government adoption.

AB - ABSTRACT: This study presents a cross-national examination of e-government adoption in the United Kingdom and the United States. The results of partial least squares analysis indicate that disposition to trust is positively related to internet trust and government trust. Perceived ease of use and perceived usefulness have a significant impact on intention to use. Internet trust has a positive effect on intention to use. We conclude by highlighting cultural differences in e-government adoption.

KW - Comparative research

KW - IT diffusion and adoption

KW - e-government

KW - user acceptance of IT

UR - https://www.scopus.com/pages/publications/84964765622

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IS - 2

ER -

Citizen Adoption of E-Government Services: Exploring Citizen Perceptions of Online Services in the United States and United Kingdom

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

UN SDGs

Access to Document

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Cite this