Are SMEs meeting the challenge of integrating e-commerce into their businesses? A review of the development, challenges and opportunities

Patricia W. Pool; John A. Parnell; John E. Spillan; Shawn Carraher; Donald L. Lester

doi:10.1504/ijitm.2006.010112

Are SMEs meeting the challenge of integrating e-commerce into their businesses? A review of the development, challenges and opportunities

Patricia W. Pool^*
, John A. Parnell
, John E. Spillan
, Shawn Carraher
, Donald L. Lester

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

29 Scopus citations

Abstract

While e-commerce technology has spread rapidly throughout large firms in the developed world, growth among Small and Medium-sized Enterprises (SMEs) has not been as pervasive. This paper discusses the current state of e-commerce development in SMEs, outlines challenges faced by many SMEs and proposes several options for e-commerce integration. Specific opportunities in the areas of customer service and relationship management, supply chain management and e-commerce support are discussed.

Original language	English
Pages (from-to)	97-113
Number of pages	17
Journal	International Journal of Information Technology and Management
Volume	5
Issue number	2-3
DOIs	https://doi.org/10.1504/ijitm.2006.010112
State	Published - 2006
Externally published	Yes

Keywords

Customer Relationship Management (CRM)
Small and Medium-sized Enterprise (SME)
Supply chain
e-commerce

ASJC Scopus subject areas

Software
Hardware and Architecture
Computer Science Applications
Computer Networks and Communications

Access to Document

10.1504/ijitm.2006.010112

Cite this

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title = "Are SMEs meeting the challenge of integrating e-commerce into their businesses? A review of the development, challenges and opportunities",

abstract = "While e-commerce technology has spread rapidly throughout large firms in the developed world, growth among Small and Medium-sized Enterprises (SMEs) has not been as pervasive. This paper discusses the current state of e-commerce development in SMEs, outlines challenges faced by many SMEs and proposes several options for e-commerce integration. Specific opportunities in the areas of customer service and relationship management, supply chain management and e-commerce support are discussed.",

keywords = "Customer Relationship Management (CRM), Small and Medium-sized Enterprise (SME), Supply chain, e-commerce",

author = "Pool, \{Patricia W.\} and Parnell, \{John A.\} and Spillan, \{John E.\} and Shawn Carraher and Lester, \{Donald L.\}",

year = "2006",

doi = "10.1504/ijitm.2006.010112",

language = "English",

volume = "5",

pages = "97--113",

journal = "International Journal of Information Technology and Management",

issn = "1461-4111",

publisher = "Inderscience Publishers",

number = "2-3",

}

Are SMEs meeting the challenge of integrating e-commerce into their businesses? A review of the development, challenges and opportunities. / Pool, Patricia W.; Parnell, John A.; Spillan, John E. et al.
In: International Journal of Information Technology and Management, Vol. 5, No. 2-3, 2006, p. 97-113.

Research output: Contribution to journal › Article › peer-review

TY - JOUR

T1 - Are SMEs meeting the challenge of integrating e-commerce into their businesses? A review of the development, challenges and opportunities

AU - Pool, Patricia W.

AU - Parnell, John A.

AU - Spillan, John E.

AU - Carraher, Shawn

AU - Lester, Donald L.

PY - 2006

Y1 - 2006

N2 - While e-commerce technology has spread rapidly throughout large firms in the developed world, growth among Small and Medium-sized Enterprises (SMEs) has not been as pervasive. This paper discusses the current state of e-commerce development in SMEs, outlines challenges faced by many SMEs and proposes several options for e-commerce integration. Specific opportunities in the areas of customer service and relationship management, supply chain management and e-commerce support are discussed.

AB - While e-commerce technology has spread rapidly throughout large firms in the developed world, growth among Small and Medium-sized Enterprises (SMEs) has not been as pervasive. This paper discusses the current state of e-commerce development in SMEs, outlines challenges faced by many SMEs and proposes several options for e-commerce integration. Specific opportunities in the areas of customer service and relationship management, supply chain management and e-commerce support are discussed.

KW - Customer Relationship Management (CRM)

KW - Small and Medium-sized Enterprise (SME)

KW - Supply chain

KW - e-commerce

UR - https://www.scopus.com/pages/publications/33746256515

U2 - 10.1504/ijitm.2006.010112

DO - 10.1504/ijitm.2006.010112

M3 - Article

AN - SCOPUS:33746256515

SN - 1461-4111

VL - 5

SP - 97

EP - 113

JO - International Journal of Information Technology and Management

JF - International Journal of Information Technology and Management

IS - 2-3

ER -

Are SMEs meeting the challenge of integrating e-commerce into their businesses? A review of the development, challenges and opportunities

Abstract

Keywords

ASJC Scopus subject areas

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Cite this