Abstract
This paper explores mobile banking (MB) acceptance and use through subjective measures (self-reported data) and objective measures (computer-recorded log data) with an integrative behavioral framework that combines UTAUT and IS Success models. The purpose of this framework is to determine the influence of both system-oriented and non-system-oriented factors on user behavior with MB use. SEM regression results are contrasted with both subjective and objective system use. Study’s contributions are communicated to the theory and practice.
| Original language | English |
|---|---|
| Pages (from-to) | 16-32 |
| Number of pages | 17 |
| Journal | Information Systems Management |
| Volume | 37 |
| Issue number | 1 |
| DOIs | |
| State | Published - 2 Jan 2020 |
Bibliographical note
Publisher Copyright:© 2019, © 2019 Taylor & Francis.
Keywords
- IS success
- Mobile banking
- UTAUT
- objective and subjective system use measures
ASJC Scopus subject areas
- Information Systems
- Computer Science Applications
- Library and Information Sciences