Abstract
The hospitality industry in the Arab world increasingly relies on customer feedback to shape services, driving the need for advanced Arabic sentiment analysis tools. To address this challenge, the Sentiment Analysis on Arabic Dialects in the Hospitality Domain shared task focuses on Sentiment Detection in Arabic Dialects. This task leverages a multi-dialect, manually curated dataset derived from hotel reviews originally written in Modern Standard Arabic (MSA) and translated into Saudi and Moroccan (Darija) dialects. The dataset consists of 538 sentiment-balanced reviews spanning positive, neutral, and negative categories. Translations were validated by native speakers to ensure dialectal accuracy and sentiment preservation. This resource supports the development of dialect-aware NLP systems for real-world applications in customer experience analysis. More than 40 teams have registered for the shared task, with 12 submitting systems during the evaluation phase. The top-performing system achieved an F1 score of 0.81, demonstrating the feasibility and ongoing challenges of sentiment analysis across Arabic dialects.
| Original language | English |
|---|---|
| Title of host publication | AHaSIS-ST_2025 - Proceedings of the Shared Task on Sentiment Analysis on Arabic Dialects in the Hospitality Domain |
| Subtitle of host publication | A Multi-Dialect Benchmark, associated with the 15th International Conference on Recent Advances in Natural Language Processing, RANLP 2025 |
| Editors | Maram I. Alharbi, Salmane Chafik, Saad Ezzini, Ruslan Mitkov, Tharindu Ranasinghe, Hansi Hettiarachchi |
| Publisher | Incoma Ltd |
| Pages | 1-6 |
| Number of pages | 6 |
| ISBN (Electronic) | 9789544521097 |
| DOIs | |
| State | Published - 2025 |
| Event | 2025 Shared Task on Sentiment Analysis on Arabic Dialects in the Hospitality Domain: A Multi-Dialect Benchmark, AHaSIS-ST 2025 - Varna, Bulgaria Duration: 12 Sep 2025 → 12 Sep 2025 |
Publication series
| Name | International Conference Recent Advances in Natural Language Processing, RANLP |
|---|---|
| ISSN (Print) | 1313-8502 |
Conference
| Conference | 2025 Shared Task on Sentiment Analysis on Arabic Dialects in the Hospitality Domain: A Multi-Dialect Benchmark, AHaSIS-ST 2025 |
|---|---|
| Country/Territory | Bulgaria |
| City | Varna |
| Period | 12/09/25 → 12/09/25 |
Bibliographical note
Publisher Copyright:© 2025 Incoma Ltd. All rights reserved.
ASJC Scopus subject areas
- Software
- Computer Science Applications
- Artificial Intelligence
- Electrical and Electronic Engineering
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