Adoption of mobile banking in Jordan: Exploring demographic differences on customers’ perceptions

Ali Abdallah Alalwan; Nripendra P. Rana; Yogesh K. Dwivedi; Banita Lal; Michael D. Williams

doi:10.1007/978-3-319-25013-7_2

Adoption of mobile banking in Jordan: Exploring demographic differences on customers’ perceptions

Ali Abdallah Alalwan, Nripendra P. Rana, Yogesh K. Dwivedi^*, Banita Lal, Michael D. Williams

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

22 Scopus citations

Abstract

This study aims to explore whether Jordanian customers’ perceptions on intention and adoption of Mobile banking (MB) services varies according to their demographic characteristics. As per the prior literature, five demographic factors, namely age, gender, income, education and customer’s experience with computer and Internet have been considered in the current study. The required data were collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. The major statistical results (mean and standard deviation) demonstrate that the customers’ perceptions on intention and adoption of MB are likely to vary due to customers’ demographic differences. According to the current study’s findings, it was also noticed that despite the fact that the most of the sample respondents express a high intention to adopt MB, the adoption rate for the majority of MB services was low.

Original language	English
Title of host publication	Open and Big Data Management and Innovation - 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Proceedings
Editors	Winfried Lamersdorf, Jan Hidders, Marijn Janssen, Bram Klievink, Anneke Zuiderwijk, Matti Mäntymäki, Bastiaan van Loenen
Publisher	Springer Verlag
Pages	13-23
Number of pages	11
ISBN (Print)	9783319250120
DOIs	https://doi.org/10.1007/978-3-319-25013-7_2
State	Published - 2015
Externally published	Yes
Event	14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015 - Delft, Netherlands Duration: 13 Oct 2015 → 15 Oct 2015

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	9373
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015
Country/Territory	Netherlands
City	Delft
Period	13/10/15 → 15/10/15

Bibliographical note

Publisher Copyright:
© IFIP International Federation for Information Processing 2015.

Keywords

Adoption
Behavioral intention
Customer
Demographic differences
Jordan
Mobile banking

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-319-25013-7_2

Cite this

Alalwan, A. A., Rana, N. P., Dwivedi, Y. K., Lal, B., & Williams, M. D. (2015). Adoption of mobile banking in Jordan: Exploring demographic differences on customers’ perceptions. In W. Lamersdorf, J. Hidders, M. Janssen, B. Klievink, A. Zuiderwijk, M. Mäntymäki, & B. van Loenen (Eds.), Open and Big Data Management and Innovation - 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Proceedings (pp. 13-23). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9373). Springer Verlag. https://doi.org/10.1007/978-3-319-25013-7_2

Alalwan, Ali Abdallah ; Rana, Nripendra P. ; Dwivedi, Yogesh K. et al. / Adoption of mobile banking in Jordan : Exploring demographic differences on customers’ perceptions. Open and Big Data Management and Innovation - 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Proceedings. editor / Winfried Lamersdorf ; Jan Hidders ; Marijn Janssen ; Bram Klievink ; Anneke Zuiderwijk ; Matti Mäntymäki ; Bastiaan van Loenen. Springer Verlag, 2015. pp. 13-23 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

@inproceedings{510da390f9834cdd90a45bc1aec0ce0e,

title = "Adoption of mobile banking in Jordan: Exploring demographic differences on customers{\textquoteright} perceptions",

abstract = "This study aims to explore whether Jordanian customers{\textquoteright} perceptions on intention and adoption of Mobile banking (MB) services varies according to their demographic characteristics. As per the prior literature, five demographic factors, namely age, gender, income, education and customer{\textquoteright}s experience with computer and Internet have been considered in the current study. The required data were collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. The major statistical results (mean and standard deviation) demonstrate that the customers{\textquoteright} perceptions on intention and adoption of MB are likely to vary due to customers{\textquoteright} demographic differences. According to the current study{\textquoteright}s findings, it was also noticed that despite the fact that the most of the sample respondents express a high intention to adopt MB, the adoption rate for the majority of MB services was low.",

keywords = "Adoption, Behavioral intention, Customer, Demographic differences, Jordan, Mobile banking",

author = "Alalwan, \{Ali Abdallah\} and Rana, \{Nripendra P.\} and Dwivedi, \{Yogesh K.\} and Banita Lal and Williams, \{Michael D.\}",

note = "Publisher Copyright: {\textcopyright} IFIP International Federation for Information Processing 2015.; 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015 ; Conference date: 13-10-2015 Through 15-10-2015",

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isbn = "9783319250120",

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booktitle = "Open and Big Data Management and Innovation - 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Proceedings",

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Alalwan, AA, Rana, NP, Dwivedi, YK, Lal, B & Williams, MD 2015, Adoption of mobile banking in Jordan: Exploring demographic differences on customers’ perceptions. in W Lamersdorf, J Hidders, M Janssen, B Klievink, A Zuiderwijk, M Mäntymäki & B van Loenen (eds), Open and Big Data Management and Innovation - 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9373, Springer Verlag, pp. 13-23, 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Delft, Netherlands, 13/10/15. https://doi.org/10.1007/978-3-319-25013-7_2

Adoption of mobile banking in Jordan: Exploring demographic differences on customers’ perceptions. / Alalwan, Ali Abdallah; Rana, Nripendra P.; Dwivedi, Yogesh K. et al.
Open and Big Data Management and Innovation - 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Proceedings. ed. / Winfried Lamersdorf; Jan Hidders; Marijn Janssen; Bram Klievink; Anneke Zuiderwijk; Matti Mäntymäki; Bastiaan van Loenen. Springer Verlag, 2015. p. 13-23 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9373).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Adoption of mobile banking in Jordan

T2 - 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015

AU - Alalwan, Ali Abdallah

AU - Rana, Nripendra P.

AU - Dwivedi, Yogesh K.

AU - Lal, Banita

AU - Williams, Michael D.

N1 - Publisher Copyright: © IFIP International Federation for Information Processing 2015.

PY - 2015

Y1 - 2015

N2 - This study aims to explore whether Jordanian customers’ perceptions on intention and adoption of Mobile banking (MB) services varies according to their demographic characteristics. As per the prior literature, five demographic factors, namely age, gender, income, education and customer’s experience with computer and Internet have been considered in the current study. The required data were collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. The major statistical results (mean and standard deviation) demonstrate that the customers’ perceptions on intention and adoption of MB are likely to vary due to customers’ demographic differences. According to the current study’s findings, it was also noticed that despite the fact that the most of the sample respondents express a high intention to adopt MB, the adoption rate for the majority of MB services was low.

AB - This study aims to explore whether Jordanian customers’ perceptions on intention and adoption of Mobile banking (MB) services varies according to their demographic characteristics. As per the prior literature, five demographic factors, namely age, gender, income, education and customer’s experience with computer and Internet have been considered in the current study. The required data were collected from the field survey questionnaires administered to a convenience sample of Jordanian banking customers. The major statistical results (mean and standard deviation) demonstrate that the customers’ perceptions on intention and adoption of MB are likely to vary due to customers’ demographic differences. According to the current study’s findings, it was also noticed that despite the fact that the most of the sample respondents express a high intention to adopt MB, the adoption rate for the majority of MB services was low.

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AN - SCOPUS:84951836146

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T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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BT - Open and Big Data Management and Innovation - 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Proceedings

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Alalwan AA, Rana NP, Dwivedi YK, Lal B, Williams MD. Adoption of mobile banking in Jordan: Exploring demographic differences on customers’ perceptions. In Lamersdorf W, Hidders J, Janssen M, Klievink B, Zuiderwijk A, Mäntymäki M, van Loenen B, editors, Open and Big Data Management and Innovation - 14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Proceedings. Springer Verlag. 2015. p. 13-23. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-25013-7_2

Adoption of mobile banking in Jordan: Exploring demographic differences on customers’ perceptions

Abstract

Publication series

Conference

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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