Adoption and use of information technology in mandatory settings: Preliminary insights from Saudi Arabia

Many large Enterprise Systems are adopted in mandatory settings where potential users do not have much choice but to embrace the new technology. The objective of this study is to examine the adoption and use of information technology (IT) in mandatory settings where the option of rejecting the new technology does not exist. Based on a literature review, a framework that explains the adoption and use of information technology in mandatory settings is proposed. This framework highlights that acceptance of a new technology is affected, among other factors, by a system's contribution to organizational transparency. To further this argument, users who directly benefit from organizational transparency are more likely to accept the technology, such as a new Enterprise Systems. The study expands our body of knowledge about the adoption and use of information technology in mandatory settings, and is expected to help business management and system providers during technology implementation projects. Moreover, the proposed framework may benefit Enterprise System providers when formulating their business models and lead them towards financial success.