Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis

Justice Nyigmah Bawole; Zachariah Langnel

doi:10.1007/s11115-022-00687-w

Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis

Justice Nyigmah Bawole^*
, Zachariah Langnel

^*Corresponding author for this work

Department of Global Studies

Research output: Contribution to journal › Article › peer-review

13 Scopus citations

Abstract

The COVID-19 pandemic caused significant disruptions to public service delivery but heightened citizens demand for services. We examined public sector reforms implemented in the Ghanian public sector to ensure public service continuity during the COVID-19 pandemic. Using content analysis and key informant interviews we found that reforms such as flexible working schedule, redesign of offices, directorates, and installations of equipment, online monitoring and assessment of targets, and conducting services online were instrumental in ensuring the continuity of government business. We recommend that public sector managers should allocate adequate resources to digital-based public sector reforms to better prepare for wicked transboundary human threats such as Covid-19.

Original language	English
Pages (from-to)	181-196
Number of pages	16
Journal	Public Organization Review
Volume	23
Issue number	1
DOIs	https://doi.org/10.1007/s11115-022-00687-w
State	Published - Mar 2023

Bibliographical note

Publisher Copyright:
© 2022, The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature.

Keywords

Administrative reforms
Business continuity
Covid-19
Ghana
Public services

ASJC Scopus subject areas

Business, Management and Accounting (miscellaneous)
Law

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title = "Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis",

abstract = "The COVID-19 pandemic caused significant disruptions to public service delivery but heightened citizens demand for services. We examined public sector reforms implemented in the Ghanian public sector to ensure public service continuity during the COVID-19 pandemic. Using content analysis and key informant interviews we found that reforms such as flexible working schedule, redesign of offices, directorates, and installations of equipment, online monitoring and assessment of targets, and conducting services online were instrumental in ensuring the continuity of government business. We recommend that public sector managers should allocate adequate resources to digital-based public sector reforms to better prepare for wicked transboundary human threats such as Covid-19.",

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AB - The COVID-19 pandemic caused significant disruptions to public service delivery but heightened citizens demand for services. We examined public sector reforms implemented in the Ghanian public sector to ensure public service continuity during the COVID-19 pandemic. Using content analysis and key informant interviews we found that reforms such as flexible working schedule, redesign of offices, directorates, and installations of equipment, online monitoring and assessment of targets, and conducting services online were instrumental in ensuring the continuity of government business. We recommend that public sector managers should allocate adequate resources to digital-based public sector reforms to better prepare for wicked transboundary human threats such as Covid-19.

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KW - Public services

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Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis

Abstract

Bibliographical note

Keywords

ASJC Scopus subject areas

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