A post-occupancy performance evaluation study on user satisfaction with university student housing facilities

Purpose: This study used post-occupancy evaluation (POE) to assess the performance and effectiveness of student housing by examining occupants’ satisfaction with the facility across three performance elements: technical, functional and behavioral. This study aims to address a significant gap in the existing research concerning the POE of university student housing facilities, particularly in understanding how well these facilities fulfill occupant needs across the aforementioned three elements. Design/methodology/approach: This study assesses the existing literature, examines the dormitory’s physical parameters through walkthrough inspections and measures occupant satisfaction through surveys and focus group sessions. The study analyzed questionnaire responses using a four-point Likert scale, using Microsoft Excel software to determine the weighted average response for each performance element. Findings: The analysis indicated that students were satisfied with most housing condition parameters. However, noise management, lighting control, air circulation, washroom facilities, cleanliness, power sockets for equipment and several study rooms and furnishings require improvement to enhance student well-being and performance. Originality/value: This study provides significant information to aid in making informative decisions on building maintenance, retrofitting and facility upgrading. It also contributes to enhancing the field’s knowledge about POE in student housing facilities. It emphasizes the importance of using physical building attributes and user-centric features to fulfill students’ needs and expectations regarding facilities.