A Hierarchical Framework of Challenges for Blockchain Adoption in Public Services. Implications for decision-makers

This study attempts to identify critical challenges for blockchain adoption in government, particularly public-service delivery in India, a developing country context. Through an extensive literature review and focus-group discussions with policymak-ers and blockchain experts, we have identified 12 adoption challenges for Blockchain in public service delivery. We then collected data and analysed using interpretive structural modeling and Cross-Impact Matrix Multiplication Applied to Classification (MICMAC) Analysis to develop a hierarchical framework of the challenges. Our findings indicate that governments must first ensure legislative support for blockchain-based transactions. This research contributes to information systems strategic planning literature and provides a framework for policymakers to craft a strategic approach to facilitate blockchain adoption.